This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6805796

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We\'re passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Responsible for providing product and subject matter expertise to the residential customer service representatives and ensuring ALLO delivers the highest level of customer service possible. Trains and mentors Residential Customer Service Representatives. Maintains customer satisfaction by providing problem-solving resources. Collaborates on the development and implementation of customer service tools, resources and documentation.

RESPONSIBILITIES:

• Demonstrates Companys values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates issues with team supervisor.
• Isolate and identify areas of improvement.
• Provide and enhance job aids for customer service representatives.
• Participates in group meetings.
• Other duties as assigned.

EDUCATION:

• 1 year of relevant job experience. Relevant job experience is described as:
  • Job experience in similar industry.
  • Job experience with similar essential duties.

EXPERIENCE:

• Minimum of 1 year experience in customer service role in the telecom industry.

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent Customer Service Skills.
• Excellent oral and written communications skills internally and customer-facing with a focus on training.
• Strong interpersonal, teamwork, conflict resolution and negotiation skills.
• Strong time management, organizational, and prioritization capabilities\'.
• Ability to challenge the status quo with a focus on continuous improvement.
• Ability to remain approachable in a fast-paced environment.
• Willingness to consider alternate approaches to facilitate training.
• Acceptance and respect for others and ability to see different perspectives.
• Experienced in Microsoft Office.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.