Job Overview

The Scheduler works in collaboration with assigned teams and leaders to coordinate and schedule services including but not limited to appointments, procedures and surgeries. The Scheduler collaborates with providers, clinic staff, schedulers, and other departments to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete. The position provides clerical, computer and phone support to the department as well. Must have a working knowledge of medical and surgical terminology.

Job Expectations:

• Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.

• Coordinates the flow and exchange of information related to scheduling services.

• Accurately navigates and translates service protocols, tools, standard work, and information to ensure appropriate services are delivered.

• Provides patients/caregivers with information and updates.

• Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor.

• Monitors, manage, and schedules/reschedules appointments from work queues or messages.

• Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).

• Registration and check-in procedures as needed

• Transfers calls to appropriate locations as needed. Records messages and delivers them to the appropriatelocation based on patient/customer needs

• Seeks out solutions to time conflicts directly through parties involved, and available resources

Customer Service

• Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure:

• Appointments, labs, imaging are prioritized and sequenced appropriately.Medical records (results, office notes, etc) are received on time and available to the provider/care team.

• Prior authorization is completed, if needed.

• Effectively communicates with customers (patients, caregivers, providers, care team members, outside health systems) in a professional and respectful manner.

• Deliver a consistently high level of service and goes above and beyond to assist customers.

• Provides patients with correct information related to their scheduledappointments, procedures, or tests, and in response to any associated questions they might have.

• Partners with customers to resolve questions, and concerns.

• Follows standard processes and workflows to ensure safety and reliability.

• Communicates information and updates to providers, employees, and departments as appropriate.

• Gather and document information to help facilitate communication between the patient/caregiver and care team.

• Ensure messages are addressed within standard timeframes and escalate issues that need prompt attention.

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/lakesseiu

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status