Overview

M Health Fairview has an immediate opening for an Admission Financial Representative in the Flex Workforce supporting the Wyoming Specialty Clinics located in Wyoming, MN. This is a Flex Workforce position moving between four sites.

This position is approved for 0.5 FTE (40 hours per two week pay period) and is benefits-eligible, SEIU union position.

$1/Hour Flex Workforce Augmentation

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here! (https://www.fairview.org/careers/benefits/noncontract)

About This Position:

• Complex Patient Population

• Opportunities for Personal and Professional Growth and Development

• Continuous Learning Opportunities

• Stimulating Work Environment

• Making a Difference for People in Our Communities

Schedule is variable depending on clinical needs, potential evening scheduling until 8 pm periodically during the week.

Responsibilities Job Description

This Admission Financial Representative position supports the Flex Workforce. Flex workforce employees regularly travel to multiple clinics to fill open shifts and “regular” travel is defined as the expectation to be available to travel 100% at any time to different locations based on the business needs. The length of the assignment at a location will vary based on need (i.e. 1 day for ill call or an extended period of time), which includes the expectation to travel to more than one clinic during the day at a moment’s notice. The nature of travel expectations (100%) and schedule expectations (unpredictable) provide a clear distinction between flex workforce employees and the expectations for travel (none or occasionally) and schedules (predictable) for other employees.

The Admission Financial Representative is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities. The job expectations for the AFR role includes, but is not limited to the following:

• Provide scheduling and registration support for patients.

• Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.

• Manage daily worklists and resolve assigned tasks in a timely and efficient manner.

• Adhere to all compliance and regulatory requirements.

• Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.

Qualifications

Required Qualifications

• 1+ years of customer service experience.

• 1+ years of applicable computer knowledge and skills.

Preferred Qualifications

• High School Diploma, GED, or Post-Secondary Education

• Previous experience in a clinical setting with registration experience

Other Skills We Desire:

Knowledge of third party payers, billing procedures and insurance.

Ability to work independently and exercise independent judgment.

Excellent customer service, public relations and communication skills

Ability to prioritize and work with a fluctuation in workload while working independently

Ability to adapt to change and engage in ongoing process improvement

Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status