Department: Family Housing & Shelter Report to: Chief Operating Officer Classification: Full Time, Non-Exempt Work hours: 35 hours per week Hourly Rate: \$19.80/hr (\$21.80/hr Shift Differential 3rd shift) + benefits Position Overview: Reporting to the Chief Operating Officer the Direct Care / Residential Counselor will work closely with families in a congregate emergency shelter site in Worcester providing support and guiding families and youth on their road to sustainability. This position also provides oversight of site operations which includes enforcing safety measures, program rules, and expectations using a family-centered approach. Key Job Duties and Responsibilities Include: Supporting Families \ Under the direction of the Chief Operating Officer aid families with keepingcompliance with program expectations \ Oversee security and safety by making routine interior and exterior checks during shift \ Assists families with day-to-day life skills assistance, as needed. \ Documents all critical incidents and safety issues using the program communicationsystem \ Ensure family daily chores are complete each night \ Complete daily housekeeping duties, including room checks each night \ Assist colleagues and volunteers with coordination of events and workshops \ Coordinate orientation of new family members as they enter the program \ Provide emergency crisis management to families \ Perform other related duties as assigned Knowledge, Skills, and Competencies: \ Passion working with economically disadvantaged, culturally diverse, and at-riskfamilies and youth \ Excellent customer service \ Organizational, interpersonal, oral, and written communication skills \ Ability to manage multiple priorities and work in a fast-paced environment \ Proficient computer skills specifically Microsoft Suites \ Crisis management \ Great attention to detail \ Good working knowledge of community resources for economically disadvantagedyouth and families Minimum Qualifications: \ High school diploma or equivalent \ Minimum two years experience working with populations with mental illness,development disabilities and/or substance abuse, and economically disadvantagedfamilies Preferred: \ Associate degree in a Human Services related field \ Valid driver\'s license \ Bilingual (English/Spanish, English/Haitian Creole, English/Portuguese) Physical Requirements: \ Prolonged periods of sitting at a desk and working on a computer \ Prolonged periods on-call at site \ Must be able to lift up to 15lbs at a time Employee Compliance Requirements \ Comply with all Compliance regulations \ Adhere to the components of the Compliance Program and annual trainingrequirements \ Understand that annual training is a required condition of employment \ Ensure job tasks are performed in a legal and ethical manner \ Actively assess the work area for non-compliance issues and notify the supervisor