POSITION RESPONSIBILITIES:

• Opens and closes ticket window as required

• Demonstrates excellent customer service skills

• Responds promptly to customer needs, responds to requests for service and assistance

• Able to work independently and handle most box office questions without assistance

• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets

• Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit

• Fills reservations for seats by telephone or mail

• Handles Will-Call window according to procedures

• Efficiently and courteously answers questions concerning prices, seating and events

• Performs related clerical work as assigned

  SUPERVISORY RESPONSIBILITIES:

  This position has no supervisory responsibilities

  QUALIFICATIONS

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  EDUCATION AND /OR EXPERIENCE

• High School Diploma or GED required

• At least six months to one year related experience

• Box office or guest services background preferred

• Experience in computerized ticket systems preferred

  SKILLS AND ABILITIES

• Ability to count money, make change accurately

• Ability to listen and follow instructions

• Ability to input data into a computer to record sales transactions

• Good communication skills, listens and gets clarification, responds to questions

• Able to read and interpret written information

• Good problem solving skills and organizational ability

• Ability to work independently and as a member of the team

• Good customer service skills and sense of public relations

• Strong computer skills

• Ability to work ticket window with minimal supervision

• Ability to work flexible hours including daytime, evening, weekends and holidays, as needed

• Must be able to speak, read and write English

• Must have professional attitude and appearance

• Must be at least 18 years old

  NOTE The essential responsibilities of this position are described under the headings above . They may be subject to change at any time due to reasonable accommodation or other reasons . Also, this document in no way states or implies that these are the only duties to be performed by the employee

  TO APPLY:

  P lease go to the Employment page of dcucenter.com and apply thru the job-specific link :

  https://www.dcucenter.com/about-dcu-center/employment/

  To be considered for any open position, you must complete the application proc ess completely through the link provided . Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.

  HR Manager DCU Center 50 Foster Street Worcester, MA 01608

  ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages W omen, Minorities, Individuals with Disabilities and protected Veterans to apply . V EVRAA Federal Contractor