Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities Include:

Team Environment

 • Work well and interacts with others respectfully

 • Respond positively to coaching and feedback

 • Communicate with team members

 • Able to learn and execute multiple tasks

Operational Excellence

 • Provide guest service

 • Resolve guest issues

 • Follow Brand standards, recipes and systems

 • Follow safety, food safety, and sanitation guidelines; comply with all applicable laws

 • Maintain clean and neat work environment

Profitability

 • Execute restaurant standards and marketing initiatives

 • Handle POS transactions and payments with accuracy

 • Prepare and deliver all products according to Brand standards

Skills/Qualifications:

 • Capable of counting money and making change

 • Able to operate restaurant equipment

Competencies:

Guest Focus

 • Understands and exceeds guest expectations, needs and requirements

 • Develops and maintains guest relationships

 • Display a sense of urgency with guests

 • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

 • Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

 • Sets and maintains high standards for self and others, acts as a role model

 • Consistently meets or exceeds goals

 • Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

 • Identifies and resolves issues and problems

 • Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships and Influence

 • Develops and maintains relationships with team

 • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments