Robert Half Clinical Service Representative II in Woodbridge, New Jersey
Description If you're looking for work as a Customer Service Representative, this position via Robert Half in the Education - University field, situated in a dynamic, rapidly-changing call center, might be for you! Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships.
What you get to do every day
Provide accurate, friendly customer service in a timely fashion
Manage incoming telephone calls
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Retrieve and oversee the sending of written business communications Requirements - Ability to use multiple computer systems, applications, and utilize search tools to find information
Supportive, positive attitude with a detail oriented demeanour applied to all tasks
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Experience performing extensive research to resolve complex customer inquiries
Comprehensive knowledge of call centers
Call Center Customer Service experience
Proficiency with Microsoft Office required
Customer service and office administrative skills
Ability to interact effectively with internal and external partners and clients/customers
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Strong communication and social skills
Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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