Customer Service Rep

Location : Woburn, MA, United States

Job Family : Professional - Entry

Job Type : Regular

Posted : Oct 15, 2024

Job ID : 52434

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Job Description

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Reporting to the Customer Service Manager, you will be responsible for creating, managing, and following up on customer quotations and proposals. In this dynamic role you will work closely with Cost Engineering, Pricing Analysts, and Strategic Pricing manager to ensure the accuracy and timeliness of quotations. This is an excellent entry level job to learn about different business units, products, and Parker culture. At Parker, you will cultivate a strong culture by participating in High Performance Teams and operating in a LEAN environment.

Essential Functions

• Prepare, manage, and follow up on customer quotations and proposals promptly.

• Perform detailed contract review ensuring understanding of customer requirements before providing quotations.

• Interacting with customers & business team members in person, online and over the phone.

• Maintain accurate records of all quotation documents and customer interactions in the company's CRM system.

• Regularly update the quotation database and ensure all information is up-to-date and accurate.

• Provide administrative support to the customer service/ sales team and other departments as required.

• Ensure compliance with company policies and procedures in all quotation processes.

Qualifications

• U.S. Citizenship or have U.S. Permanent Resident Status required.

• GED or High School Diploma required.

• 0-1+ years of customer service and problem-solving skills preferred.

• Ability to work independently and within a team to multitask and meet deadlines.

• Ability to perform basic math, reading, writing and computer skills such as basic addition, subtraction, multiplication and use of Microsoft Office Suite.

• Must demonstrate effective organizational and verbal/written English communication skills.

• Ability to work in a repetitive motion in an office environment at a computer.

  Parker Chomerics, a Fortune 250 company, is solving the world’s greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics.

  Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees’ well-being. We are committed to maintaining an inclusive, caring, and friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you’re looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can’t wait to meet you.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go toKnow Your Rights: Workplace Discrimination is Illegal (eeoc.gov) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights-ScreenRdr.pdf) andGenetic Information Discrimination (https://www.eeoc.gov/genetic-information-discrimination)

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.