Scale Operations Customer Care Specialist

(Solid Waste)

Pay Range: $19.51hr -$28.29hr ($40,580.80 - $58,843.20/annually)

Location: 10 Environmental Loop, Winter Haven, FL 33880

Employee Benefits

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

Musthavethephysical,developmentalandmentalabilitytoperformjobtasks,workefforts, responsibilities and duties of the job illustrated below:

MAJOR FUNCTION

Processes customers at a transfer station or solidwaste disposal sites located throughout the Polk County Landfill. Processes waste disposal transactions by assessing and collecting fees based on computer system calculation or estimate. Directs and controls traffic entering and leaving the facilities. Enters data relied upon by many departments within the Division. Prepares necessary reports of the operation of the scale house. Collects and reports customer vehicle data. Requires considerable direct contact with the public requiring the use of professionalism, diplomacy, and the ability to resolve conflicts. This position reports to the Scale House Supervisor and requires reliability,dependability,andaccountabilityinallaspectsofthedefinedrole.

ILLUSTRATIVEDUTIES

Responsible for the daily operation of various scale houses located throughout the Polk County North Central Landfill.

Ability to work independently and make informed decisions based on established policy and procedure.

Assess disposal charges based upon established user fee schedules. Collects fees from non- accountholdersviacash,check,creditsaccountsorcreditcard;accuratelymanagehighvolume of cash.

Provideeffectivecustomerservicetohundredsofcustomerseachdayandpresentapositive image of the Polk County to customers.

Enteraccuratedata,suchasdailyrecord,vehiclecount,loadsizesandtypeofmaterial(s) disposed.

EnforceregulationsandcontrolaccesstoLandfill.Directvehiclestoproperlocationfor disposal by operating the traffic control devices.

Communicates effectively with the field employees regarding verification of material, customer assistance, operating conditions, disposal locations, traffic issues, etc.

Monitorsdelinquentaccountrecordsandcollectsoutstandingbalance. Daily balance of cash drawer.

Properlypreparesdailybankdepositandtransportslargecashbalancestothesafeattheendof the day.

Adapttoflexibleschedule(varyinglocations/days)andfrequentlychangingworkschedules.

Mayoperateautomotivevehicles.Lightcleaningandmaintenanceofworkareas(emptytrash, wipe counters, sweep floors, clean restroom, windows, filing).

InputsthecorrectcustomeraccountinformationintotheScaleHouseweightmanagementsystem. Reviews information to verify account number, truck number, material type, and weights are displayed correctly.

Records contractor and visitor information and issues landfill passes to all non-customers asneeded.

Utilizemapsandonlinedatabasestoretrieveinformationonanindividual'staxrecordandanswer various questions.

Cross-trainwithCustomerCareSpecialist andwillrotateintotheofficeonamonthly basis(oras needed), performing Customer Care Specialist duties.

Fields,andaccuratelyrecordscustomerissues,facilitatescomplaintresolutions,andcommunicates with the appropriate vendor.

Respondstocustomerinquiriesfornewaccountset-up;respondstoallcustomercorrespondence,in person, via telephone, and email

Performvarioustaskssimultaneously -telephoneanddata entry.

Dealscourteouslyandeffectivelywiththepublic,officials,andotheremployees

Responsibleforcompleting,compiling, preparing,andmaintainingrecordsinvariousrecord-keeping systems.

Responsibletolearnofficemethodsandproceduresfollowingandadheringtoprescribedroutine practices, writte , and/or oral instructions.

Responsibleforhandlinginquiresandprocessingspecialassessments,annualexemptions,and corrections in person, via telephone, and email.

Verifiesallapplicablespecialassessmentsareaddedorremovedfromtheannualassessmentrolland properly update the customer record information in the Property Appraiser's CAMA system.

Typesandutilizeswordprocessing,spreadsheet,andon-line software

Verifies all applicable special assessments areadded or removed from the annual assessment roll and properly update the customer record information in the Property Appraiser's CAMA system Visuallyinspectsincomingloadstoverifythematerialsbeingdeliveredtothelandfillfordisposal are in compliance with permit requirements.

Reportsanddocumentsanyincomingwasteloadscontainingout-of-countysolidwaste, unacceptablewaste(i.e., sludge, bulk liquids, hazardous wastes)or anyother operational issues.

Prepares miscellaneous reports, correspondences, memorandums, and documents,andperforms other clerical duties as required.

Ensuresallcustomersareoutoflandfillpriortoclosingthescalehouse. Performs related duties as required.

KNOWLEDGE,ABILITIESANDSKILLS

Knowledgeandunderstandingofthefunctionsofscalehouseproceduresandpractices.

Knowledgeandabilitytouseapersonalcomputer,computerterminal,andvarioussoftware and database information learned from manuals and on-the-job training.

Abilitytolearntheuseoftheequipmentandterminologyusedwithinthisworkunit.

Abilitytolearnassignedtasksandadheretoprescribedprocedures.

Abilitytounderstandandfolloworaland/orwritteninstructions.

Abilitytoworkindependentlyincludingproblemsolving.

Abilitytodealcourteouslyandeffectivelywiththepublic,officials,andotheremployees.

Abilitytocommunicaterules,regulations,reports,andotherinformation.

Abilitytocompletecashtransactionsaccuratelyandefficiently.

Abilitytoperformcriticaltasks,i.e.cashmanagementandcustomerservice,inafast-paced environment with calmness and professionalism.

Mustbeabletostandforlongperiods,withminim