Overview

We are currently looking for a professional and motivated Office Manager to play a pivotal role in the success of our company by managing the customer service and administrative functions at a Customer Service Center (CSC).

Responsibilities

• Manage the CSC office function, which may include running reports, payroll, scheduling employee training and handling office supplies and equipment

• Design and implement efficient office processes and procedures

• Ensure efficient execution and compliance of processes and procedures, which may include customer account and billing processes, credit and collections, bank deposits, petty cash, fuel inventory, and general delivery and service

• Recruit, manage and train Customer Service Representatives ensuring maximum productivity, customer satisfaction and compliance

• Resolve customer complaints, research complex customer issues and monitor Customer Service team call transactions

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment)

• Paid time off that increases with tenure

• A 401(k) with company match and immediate vesting

• A new employee training program and many opportunities for continued learning and career development

• Disability and life insurance

• Employee recognition program

• Generous tuition assistance program

• Propane discounts, and more!

For eligibility and a full list of our benefit offerings please visit: https://jobs.suburbanpropane.com/benefits/ .

Qualifications

• Minimum of 3 years of related experience

• High School diploma or GED (Associate’s Degree preferred)

• Advanced customer service skills including experience dealing with complex customer service issues

• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports

As part of our pre-employment hiring process, background checks and drug screens are performed.

Applications will be accepted until the position is filled.

Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. With over 3,000 employees and as the 3 rd largest propane retailer in the country, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.

It’s an amazing time to become a part of our team as we expand our national footprint and

make strides toward a sustainable, clean energy future!

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.

For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/

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Job Location US-VT-Wilmington

Posted Date 3 months ago (9/9/2024 3:40 PM)

Job ID 2024-13554

Category Operations Management

Position Type Full-time Regular