IT Manager

Location:

Indianapolis, Indiana; Wilmington, Massachusetts

Job ID

2405778

The IT Manager provides Technology Delivery leadership across the organization, in alignment with the Project Lifecycle (PLC). The role is also accountable for end-to-end technology product roadmap delivery and leadership across all impacted technology areas, including design, development, testing & deployment and where possible, leveraging testing automation and continuous integration/deployment.

This role oversees the development and support of custom-built applications in .Net as well as the implementation and support of our enterprise call center software (NICE CXone)

Leadership

• Provide technology delivery leadership on initiatives, working in partnership with business owner and overall Project/Program Delivery Lead

• Builds and manages (formally or informally) a technology team responsible for business solution analysis, solution design, build, technical analysis, quality assurance, and release management, across the program/project

• Engages appropriate technology stakeholders to identify and drive required outcomes through effective stakeholder management

Vendor Management

• Provide oversight of work and costs on projects utilizing consulting companies and solution integrators

• Responsible for managing technology third-party vendors and Statements of Work with a focus on performance, quality and cost management as it relates to assigned project/workstream

• Provide reporting on projects

• Hold vendors accountable for on-time deliverables and cost containment

People Management

• Responsible for the management of one or more technical teams including performance reviews, coaching, mentoring, adherence to standards of quality, recruitment, and resource planning

• Provides guidance to others on how to make optimal use of tools to improve the performance and quality of technology delivery

• Accountable for detailed resource plans. Overall Oversight by Delivery Lead

Application Responsibilities

• Oversees the execution of the technology strategy while anticipating and prioritizing the impediments and technology risks

• Identifies, analyzes, and drives resolution of project risks and issues, working through the project structure, and reporting relationships in the Technology organization. Ensures issues are captured in post implementation reviews, to avoid recurrence

• Responsible for the consideration of future production support implications with a cost-effective design and quality solution, inclusive of application resiliency and availability

• Works with business leaders associated with assigned project or workstream as needed to confirm the solutions are functionality aligned with the product vision and that solution is fit-for-purpose

• Accountable to the delivery lead to provide input and advice on all tech aspects of the assigned project/workstream

• Technology leader and decision maker on assigned initiatives

• Responsible for hands-on involvement in development duties

• Responsible for all aspects of supported systems including requirements, designs, data flows, integrations, project proposals, security, and stability

• Responsible for proactive monitoring of systems

• Responsible for the design of systems and functionality and/or the delegation and oversight of designs

• Responsible for code quality of ongoing work including code reviews, code analysis, performance monitoring, and oversight of testers/test processes

• Responsible for the coordination of system changes across other groups within UniFirst including development, infrastructure, project management, and business users

• Provide coding and troubleshooting assistance as needed

Qualifications

Requirements:

• Bachelor’s Degree in computer science or related field

• 2+ years of experience managing IT teams

• 5+ years of progressively senior experience in technology design, development, and delivery

• Project delivery using formal methodologies including Scrum

• Experience managing call center systems

• Strong facilitation, communication and presentation skills with tech and business audiences

• Leadership of others, in formal and/or informal organization lines

• Experience in app development/integration using the Microsoft ecosystem (web based and mobile applications)

• Experience working with CI/CD pipelines

• Experience with Call Center as a Service systems

• Experience developing software with .Net

• Experience performing code reviews

• Familiarity with legacy Microsoft languages (VB, ASP)

• Strong relationship building and ability to productively interact with all levels of leadership

• Ability to create/modify/communicate tech roadmap, and design/advocate for solutions that align to existing roadmaps

• Sense of urgency, and ability to problem solve on the fly

• Strong analytical and problem-solving skills

• Strong verbal and written communication skills

Benefits & Perks:

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

UniFirst is an equal opportunity/affirmative action employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or

call 800-347-7888 to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.