Overview:

This position manages part of a functional team responsible for the preparation and completion Global Capital Markets’ Administrative Account Reviews.

Primary Responsibilities:

The Administrative Account Review functional team is responsible for supporting Global Capital Markets’ commitment to risk management and client service by completing specific tasks in connection with the periodic review of institutional client accounts.

• Responsible for the leadership, problem resolution, analysis and reporting for a mid-sized team within GCM Service Delivery ensuring all work is complete timely and accurately, and as defined by pertinent policies and regulations.

• In conjunction with management, lead the development and implementation of process improvements to increase service, processing, profitability and regulatory compliance. Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit. Engage with staff and peers when necessary in the resolution of problems through application of industry and experiential knowledge and skills

• Serve as primary point of escalation for team and supported products; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.

• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

• Collaborates with management, internal partners, relationship management, and transaction management to design, implement and continuously ensure proper controls are in place for assigned functional group.

• High level knowledge of and developed skillsets in functional capabilities (e.g., account administration) for applicable products.

• Manage relationships with internal and external partners and clients; assess issues requiring immediate attention in a timely manner and drive the resolution of identified issues through the normal course of business utilizing available resources.

• Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.

• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank & WTNA brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Scope of Responsibilities:

This position manages individual development by providing coaching, feedback, reinforcement, and effectively delegating tasks or projects. The position facilitates development of a sense of ownership in jobs or projects by providing clear expectations, controlling sufficient resources, encouraging responsibility and coaching. The position uses appropriate influence to inspire and guide individuals toward goal achievement and establishes and builds rapport by communicating with internal and external clients frequently. The jobholder fosters attitudes, conditions, and environments that yield improved quality and quantity to maximize performance. The position conducts analysis and monitors progress and results and takes appropriate measures and counter measures as required. Typical managerial scope of the position is 5-10 staff members.

Education and Experience Required:

Bachelor's degree and a minimum of 3 years’ related experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ related experience

Minimum of 2 years’ work leadership and/or supervisory experience

Strong customer service skills

Strong verbal and written communication skills

Problem resolution skills

Resource management skills

Strong decision-making skills

Education and Experience Preferred:

• Bachelor’s degree in Business, Finance or Accounting

• Ability to work under time constraints

• Strong analytical ability

• Detail-oriented

• Knowledge of Bank systems

• Knowledge of Bank culture

• Corporate Trust Certification or experience

• People Management

• Process improvement

• Process design and implementation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $102,939.06 - $171,565.10 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.