Are you seeking to grow and advance in the banking industry? Do you love to learn new things and solve problems? The Retail Operations Specialist position with Evans Bank could be the perfect next step in your career journey. This is a fabulous opportunity to join a supportive team where your work contributes to the success of the business.

Retail Operations Specialists are responsible for branch operational support and training, including helping the Retail Operations Supervisor with procedural and audit support, training, and other related project work. Retail Operations Specialists work independently as well as part of a team that is focused on operational soundness and excellence.

What we offer:

• An inclusive and collaborative environment where good listeners with high standards thrive.

• A growing organization where people are engaged and empowered to solve problems and make decisions.

• The ability to leverage your strengths and passions while making a lasting impact on the community.

• Competitive compensation and benefits

• Paid volunteer time to contribute to the betterment of the communities we serve.

  What we ask of you:

• Build strong relationships and partnerships with branches and line of business partners.

• Serve as a trusted advisor to both branch and back-office partners by p roviding superior customer service.

• Utilize critical thinking, sound judgement and decision-making skills to assist our internal and external customers to find win-win solutions while considering risk.

• Demonstrate strong time management skills in completing assignments and can re-prioritize workload with competing priorities.

• Ability to work with individuals at all levels within the organization.

• Write and enhance new and existing procedures and policies.

• Assist with branch operational clean-up projects as needed.

• Ability to identify gaps in controls and make recommendations for solutions.

• Provide support to retail branches and internal customers on the Retail Operations Help Desk

• Identify ways to improve the overall customer experience.

• Demonstrate Evans’ core value of ownership as you lead and participate in corporate projects and initiatives.

• Willingness to perform intra-departmental cross functional tasks.

• Adhere to established regulatory requirements.

• Maintain strong business acumen.

  Experience and competencies:

• Retail Banking experience in both teller and relationship banker required. Supervisory preferred.

• Knowledge of Horizon core system strongly preferred.

• Superior critical thinking, judgement, and decision-making skills

• Project Management experience

• Proficient knowledge of Microsoft Word and Excel

• Superior time management skills

• Adaptable to a constantly changing work environment, Ability to manage large workloads.

• Team player with a positive attitude

• Desire to learn and cross-train within Operations.

• Willingness and ability to travel to our 18 branches across WNY and Rochester

• Willingness and ability to work occasional Saturdays, early mornings, and evenings.

• Exhibit strong written and verbal communication skills.

  This position is anticipated to pay a base rate between $37,846/annually and $55,618/annually. This rate does not include potential incentive pay and benefits paid for by the company which may be in addition to the base rate of pay. The base rate of pay is determined by factors such as required experience, skill set needed, business impact of position, value of budget oversight and people management, among other factors. Your Talent Acquisition Specialist will be able to answer specific questions you may have regarding the base pay range for this position.

  Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Evans and its subsidiaries, where employment is based upon personal capabilities and qualifications without discrimination on the basis of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veterans status, gender identity, genetic information, genetic predisposition or carrier status and any other category protected by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This includes compensation based upon external and internal job worth to provide fair and competitive wages to associates.