Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance

• Potential for hybrid work & flexible work schedules

• Pre-Tax & Roth 401(k) plan with company match

• Health Spending Accounts with company contribution & Flexible Spending Accounts

• Company Paid Short-term & Long-term disability

• Paid time off

• Tuition reimbursement & company-paid training programs

• FREE AAA membership & travel / product discounts

  Job Responsibilities

  50% Sales: Actively sell relevant insurance products and services during all appropriate interactions. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals.

  10% Quotes: Actively create and work leads to generate quotes with focus to grow business across insurance product lines & meet/exceed outlined targets and goals.

  10% Retention: Create relationships with customers and execute various strategies to retain business. Actively engage with customers on feedback & find creative solutions to ensure outlined retention targets & goals are met.

  10% Answer Rate: Urgently answer customer requests and be available to assist customers in a timely fashion. Effectively resolve Member and customer concerns in-person or over the phone at the outlined expectations. Demonstrate AAA Core Values in every interaction.

  10% Cross Recommendations: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA membership, credit card, home warranty offers, & other product/service offerings to meet/exceed outlined expectations.

  10% Multiline: Proactively recommend bundled insurance policies such as Auto with Home, Renters, Umbrella, etc. to grow book of business & meet the defined goals/targets.

  Job Specific Requirements

• Personal Lines Insurance license, or obtain within 60-90 days of hire; required

• Responsible to obtain and maintain the required license or certification in an active status

• Able to display working knowledge of carrier offerings, processes, and requirements

• Ability to work evenings, weekends, & events as required by business need/Leadership directive

• Working knowledge of computer software and ability to effectively navigate multiple systems

• Must be able to resolve problems and work under pressure to diffuse member concerns

• Work under pressure during periods of high volume

• Ability to multitask in various areas of insurance sales and service

  Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone

• Must be able to lift, carry, push, pull a maximum of 25 lbs

  Compensation

The mid-market salary range for this position is $20.29 per hour to $23.00 per hour, plus a tiered compensation plan. Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short and long term disability insurance, travel discounts and a free AAA membership.. To learn more visit: www.aaa.com/careers.

Qualifications

Education

Required

• High School or better

Licenses & Certifications

Preferred

• NYS P&C Insurance

Experience

Preferred

• Prior sales and/or insurance experience