Join Our Team as a Full-Time Office Coordinator!

Are you an organized and detail-oriented professional with Epic scheduling experience? We are looking for a dedicated Office Coordinator to join our dynamic team and make a difference in our practice.

Position Details:

• Schedule:

• Monday, Wednesday, and Thursday: 9 AM - 5:30 PM

• Tuesday, Friday: 8 AM - 4:30 PM

Key Responsibilities:

• Leadership: Manage and coordinate the front office staff in collaboration with the Practice Manager.

• Scheduling: Ensure accurate patient scheduling and staff assignments.

• Support: Serve as a resource to address patient, family, staff, or physician needs and concerns.

• Data Management: Obtain accurate demographic, next of kin, and insurance information, including referrals/authorizations.

• Patient-Centric Culture: Develop and maintain a welcoming environment focused on patient arrival and follow-up activities.

• Benchmark Monitoring: Monitor and meet practice-specific benchmarks, including point of service and scheduling.

• Denial Work Queues: Work denial work queues in conjunction with the CBO.

• Charge Input Accuracy: Ensure accuracy for all daily charge input, both inpatients and outpatients, of CPT and diagnosis codes.

• Training & Development: Oversee orientation/training, including cross-training, to ensure staff availability/coverage.

• Data Compilation: Compiled departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.

• Customer Service: Foster a positive customer service atmosphere through ongoing training, development, and monitoring of staff. Investigate and resolve customer complaints.

• Collaboration: Collaborate with the manager in selecting, monitoring, and evaluating front office staff.

Why Join Us?

• Impactful Role: Play a crucial role in ensuring smooth operations and excellent patient care.

• Professional Growth: Opportunities for ongoing training and development.

• Supportive Environment: Work in a collaborative and supportive team atmosphere.

If you have Epic scheduling experience and are ready to take on a new role, we would love to hear from you!

Must meet one of the following qualifications:

• Bachelor's Degree with at least 6 months of healthcare experience – perfect for recent graduates looking to kickstart their career in healthcare.

• Associate's Degree in Health Care or Business with a minimum of 1 year of healthcare experience – ideal for those with a focused educational background and some hands-on experience.

• High School Diploma with 2 years of healthcare experience – great for experienced professionals ready to bring their valuable skills to our team.

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran