Reference #: 427 Customer Service Rep II LinkedIn   Twitter   Email   Message   Share

Customer Service --> Customer Service Wilkes-Barre, PA   * ID:      1100-1101         * Full-Time/Regular

Metro is seeking a Customer Service Rep II to be the next member of our Customer Service Team. Our people are at the center of our success. We share a passion for satisfying the customer, innovation, ethics and integrity, and continuous improvement. This is not a call center environment. There is no "script". You will develop relationships with your assigned customer base and solve issues based on the market and product knowledge you obtain.  You will interface with customers via phone calls, email, and chat.  Customer volume will be high. Primary Responsibilities: The Customer Service Rep II provides consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service. This position has assigned territory responsibilities. Provide timely support via phone, email or live chat to customers regarding orders, product, services, problem situations or other inquiries. Refer customers to CS Supervisors or designated resource as required. Record details of customer contacts and actions taken. Manage assigned territory. Handle RMA's. Work closely with the credit department to resolve disputed credit items. Provide feedback to company on the efficiency of the customer service process, product/service failures or customer concerns. Possess knowledge and understanding of the Code of Business Ethics. Contribute to a workplace environment that is conducive to the maintenance of the Code. Remain alert and sensitive to situations that could result in actions by an employee that are illegal, unethical, in violation of the Code or the policies and procedures that support the Code. Report actual or perceived violations of the Code or Company policies and procedures for appropriate action. Other duties as assigned. Qualifications include: High School Diploma or GED Five years of customer service experience What we offer: Growth potential Ability to make an impact in an industry leading organization Health & wellness offerings Excellent benefit package Employee developmental programs Challenging and fun atmosphere: we love what we do, take pride in our work, and have fun doing it!

No calls or agencies please. InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Relocation assistance is not available for this position. If you need an accommodation to apply for this position, please email careers.metro@metro.com. Please allow for 24-48 hours for us to respond. #LI-AL1

Required Experience

InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.