Reference #: 4653576 THE POSITION Do you have a passion for helping others?  Luzerne/Wyoming County Area Agency on Aging (AAA) is looking for a caring and compassionate individual who is self-motivated, detail-oriented, and has the desire to provide valuable services to the elderly population of Luzerne and Wyoming Counties.  Take pride in the meaningful work you do and apply with us today to become an Aging Case Aide 2!

DESCRIPTION OF WORK As an Aging Case Aide 2, you will provide valuable support to the Social Services Department staff, including the Care Management Unit, the Intake/Assessment Unit, and the Waiver Unit.  You will field all incoming telephone calls from consumers who have questions regarding aging programs such as the PA 600 form for the County Assistance Office (CAO), PACE, tax and rent rebates, LIHEAP, and various other programs.  Duties also involve assisting consumers with completing applications for the aforementioned resources, either within the office or at the consumer's residence for those who are unable to report to the office.

Another primary function is contacting consumers via telephone to determine the status of services from contracted providers and overall satisfaction with those services.  Responses will be recorded in the AAA data base and the Care Manager will be consulted for any issues or concerns.  Excellent organizational skills are utilized to accurately track and maintain records of all assigned activities and consumers who were seen each month.  You will be responsible for maintaining on-going proficiency in the use of the statewide Department of Aging database known as Well-Sky.

Work Schedule and Additional Information: Part-time employment, 20 hours/week. Work hours are 9:00 AM to 2:00 PM, Monday - Thursday. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email.  Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as an Aging Case Aide 1; or Two years of public contact work, including one year in a human services program; or Any equivalent combination of experience and training.

Other Requirements: You must meet the PA residency requirement.  For more information on ways to meet PA residency requirements, follow thelink and click on Residency. Hiring preference for this vacancy may be given to candidates who live within Luzerne or Wyoming County.  If no eligible candidates who live within Luzerne or Wyoming County apply for this position, candidates who reside in other counties may be considered. You must be able to perform essential job functions.

Legal Requirements: A conditional offer of employment will require submission of criminal history reports.  See hiring agency contact information.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.  Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.  Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date.  Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preference for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspxand click the Veterans' Preference tab or contact us atra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position.  No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.