Job Information
Cox Communications Retail Market Manager in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13026429
Upholds the Cox Sales Vision Flawless Execution with every customer, with every initiative, every day. Prioritizes plans and executes to achieve goals, works with a sense of urgency, respect and integrity
Develops and implements the necessary metrics and structure to ensure the proper in-store customer experience is achieved in order to support the goal of being the trusted provider
Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership
Assesses local competitors, their assortments and pricing trends to ensure Cox stores remains consumer relevant and competitively positions
Partners with the Product & Acquisition Marketing teams to recommend strategy, direction and goals for merchandising, advertising and point of sales efforts and participates in creating marketing materials pertinent to teams sales efforts
Creates labor plans based on corporate guidelines, seasonality, and anticipated customer demand
Drives sales of Cox products and services while keeping a laser focus on efficient operations to ensure maximum profitability
Owns the customer satisfaction performance measurements for the retail sales channel as well as internal customers and provides recommendations for improvement
Ensures store appearance follows ongoing marketing campaigns and meets or exceeds department standards for the assigned planogram.
Facilitates weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies
Develops and administers the annual retail and payment center expense budget and the annual retail sales and revenue budget
Interviews, hires, trains, and regularly evaluates performance of team of Sales Team, Team Leaders, and Administrative Support
Participates in development of comp plans and quota setting
Sets appropriate individual performance goals and objectives for store employees
Serves as point of escalation for customer and employee concerns
Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion
Oversees store inventory to ensure alignment with corporate store design strategy
Monitors shrink, conducts exception analysis, and acts
Partners with Corporate to identify traffic trends to ensure consistency with inventory requirements
Pro-actively monitors store revenues, store operational targets, customer satisfaction, inventory and shrink
Travels approximately 30% - based on business need