This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13042155

Position Title:Precision Agriculture Support Specialist

Reports to:Service Manager

Location:Wichita, KS

FLSA Classification:Exempt

Employee Status:Full Time

Last Updated:August 2023

Competitive Pay and Benefits, including Health, Dental, Vision, Life, Disability, Wellness, and Aflac supplemental; 401K match and profit-sharing; Paid Time Off and Holidays

Purpose:

The Precision Agriculture Support Specialist will lead the stores efforts in advancing CNH precision products and related software technologies in KanEquip and its market area. The Precision Support Specialist will assist internal personnel in positioning KanEquip to be recognized by its customers as a market leader and a valued consultant for agricultural technology. It is critical to develop and maintain an excellent relationship with our CNH partners and remain educated on the latest products and technologies.

Job Responsibilities (ranked in significance):

Company Values: Ensures all company values are adhered to and promoted. This would include leading by example, and participation in employee recognition programs.

Product Knowledge: Responsible for attaining best-of-industry product knowledge and latest technologies. Serves as the product expert in his/her sales area.

Equipment readiness: Ensures all new equipment is up to date on software when delivered. Understand and be able to train the sales team in the field start process.

Internal & Customer Product Support: Recognized as the in-store expert on PF products for KanEquip salespeople, and Tier 2 support as needed for all KanEquip customers in the facing store. Support customer operational issues. Assists with product updates, programming, calibration, and adjustments as needed. Ensures excellent responsiveness and follow-through on all support issues.

Equipment Service: When Service technicians are unable to perform service or installation needs for their customers, they can assist in doing so. Diagnose and repair issues as needed. Ensures all work is chargeable or warranty reimbursed. To become proficient with THD and communicate with Precision PODS to provide team-forward service.

Customer Relationships and Experience: Ensures customers have a positive experience with dealing with KanEquip, that communications and follow-through on commitments are best in class.

Strategy and Planning: Working with Store Manager, responsible for designing, developing, and implementing strategies, including optimum go-to-market and revenue recovery for support and service activities in covered region.

Internal Training: Provide the necessary product training for small groups in the residing location (sales, service, parts).

Communications: Ensures excellent communications with all salespeople and locations, including timely follow-up of questions and requests for information.

Vendor / Partner Requirements: Ensures all vendor requirements / dealer standards associated with the function (i.e., training) are satisfied. Ensures relationships with the vendors are solid and any issues resolved.

Equipment & Software Sales: Support sales staff with their targeted sales goals (volume, margin, turnover), through retaining and developing existing customers, and acquiring new customers.

Customer Data Management: Assist the PF Specialist as necessary with customer support for CNH precision data to the customers data platform and their data platform back to CNH product.