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Patient-Centered Medical Home Essential Functions:

1.Patient Population Management:

a.Greets all HCC patients and visitors in person and over the telephone and assists with directing them to their appropriate destinations.

b.Schedules patient appointments and determines whether they are a new or existing patient; takes insurance and patient information.

c.Checks patients in and out of their scheduled appointments and notifies the appropriate department of the patients arrival.

d.Takes patient deposits upon check in and takes patient payments upon check out.

e.Answers the multi-line telephone with tact and professionalism and ensures that all calls are directed to the appropriate party.

f.Manages front desk phone system and assures holiday and other closings messages are recorded for when the Clinic is closed.

g.Utilizes Practice Management Software to print daily schedules and keep track of patients, no shows, reschedules and walk-ins.