Job Information
Kansas Employer Customer Care Representative (Multiple Positions) in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12917194
Responsibilities & Expectations
1. Deliver Superior Customer Service and Customer Experience
- Demonstrate excellent customer service skills with both external and internal clients.
- Promptly accept calls and create a welcoming, engaging, professional environment for each customer encounter.
- Respond to routine customer inquiries and requests received via email. Transition service opportunities into referral or sales interactions.
- Be able to effectively communicate and be understood by customers and partner departments.
- Work jointly with other departments to provide an enhanced customer experience.
- May train or mentor new representatives.
2. Accurately Perform Financial Transactions & Functions
- Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions.
- Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
- Adhere to bank and/or retail operating procedures and protocols.
- Be able to apply critical thinking to find effective solutions and resolve customer concerns.
3. Refer or Sell Bank Products and Services
- Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services.
- Expand existing customer relationships.
- Market bank products and services.
- Outbound call projects in line with company strategic objectives
- Proactively make referrals to other business lines that result in additional revenue to the bank.
4. Demonstrate Compliance with Applicable Laws and Regulations
- Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
- Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position.
- Actively work with customers to understand each customers normal account activity, as appropriate for this position.
- Complete periodic compliance training.
5. Regular and Reliable Attendance
6. Perform other duties as assigned or required
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::: {align="left"} Required Skills & Education :::
- High School Diploma or equivalent
- 2+years Customer Service experience preferred
- Excellent interpersonal, verbal, and written communication skills
- Ability to analyze, investigate and achieve results
- Computer proficiency in Windows-based systems
- Ability to maintain a high degree of confidentiality
- Strong attention to detail and organizational skills
- Capable of working with a team to determine solutions