Quality Response Team members are essential in driving quality processes at Express Scripts Pharmacy. They are responsible in mitigating quality related events and researching quality related issues that would affect overall pharmacy DPMO. They support each department in various capacities depending on need in managing quality. They assist in trouble shooting and rectifying issues that can also impact overall pharmacy productivity. This is a dynamic position that requires critical thinking skills, quick decision making, and the ability to solve problems.

What you’ll do:

• Monitor automation lanes and support bottle spotting teams to identify potential quality issues with automated dispensing.

• Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, warehouse, and packing departments.

• Research patient medication events.

• Collaborate with all departments and research operational issues that can impact building operation and quality.

• Research in house quality events and report findings out to Director of Pharmacy Practice and relevant/impacted departments.

• Document and manage quality audit process for all departments/shifts.

• Assist in development, documentation, and updating of Standard Operating Procedures

• Assist in training/development of other team members

• Demonstrate leadership quality consistent with Cigna Values.

What you need to do the job:

• High school diploma or GED required.

• Three to five years relevant working experience.

• Experience in a pharmacy dispensing setting is required.

• Pharmacy Technician license in the state of Indiana required.

• General PC knowledge and skills: Microsoft Word, Excel, PowerPoint and Outlook.

• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.

• Strong attention to detail with good organizational skills.

• Ability to stand for extended periods of time.

• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions.

• Ability and desire to assist team members.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)

• Holiday, PTO and OT pay.

• 401K with company match

• Tuition reimbursement

• Fun, friendly and unique culture – bring your whole self to work every day!

• Growth and advancement potential

Work Schedule: Monday – Friday 2:00pm to 10:30pm

This position is onsite and resides at 4750 East 450 South; Whitestown IN

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.