JOB DESCRIPTION

Join us on our digital-first journey and join the magic that is happening right now at Chubb. Our teams are innovating, iterating, and solving customer problems at a rapid pace. We are building upon our strength of delivering superior coverage and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology is infused into the business and technology experts sit at the table with our insurance experts. This requires taking an engineers of everything mentality to deliver the world-class customer experience that sets Chubb apart from our competition. By being a part of the digital-first journey at Chubb, you will be a transformer at the forefront of driving change in a multidisciplinary squad. Here is how some of our current transformers are describing how they feel about their experience in our squads: invigorated, heard, motivated, supported, and valued.

Want to know more about how you can be a part of the magic? Here's what we're looking for.

As a Sr. Business/Product Analyst on our Personal Lines IT team, you will serve as a primary point of contact for stakeholders from IT, Underwriting, Operations, Product applications and Finance within our North America personal lines business for feature development, scope management, enhancements, issue identification, escalation, and resolution related to new and existing Personal Lines platforms. You will closely align with business stakeholders to manage the business process design and documentation for new products; enhancements and work with other analysts to translate high level business requirements into functional features and stories. As you engage with your stakeholders, you will effectively manage these initiatives leveraging Agile project delivery methodologies.

In this role, you will:
Actively lead or participate in status meetings, requirements gathering and design sessions, user story refinements, implementation planning sessions, business reviews, defect triage prioritization, and effectively multi-task across multiple projects concurrently
Clarify direction and business expectations as issues/questions arise
Manage to project deadlines by Identifying tradeoffs when new features or changes are introduced; provide recommendation to manage and prioritize the product backlog
Prioritize defects and label defects required for release, identifying workarounds, and managing changes to such specifications in accordance with Chubb and/or industry standards and processes.
Document and manage the lifecycle of Epics, Features, User Journey(s) and Stories. May coordinate and mentor junior staff members for this process.
Partner with developers to ensure specifications are understood, followed, and implemented properly.
Lead outreach to business stakeholders to ensure awareness and communicate changes, provide demos/training as needed
Participate in UAT and lead investigations of any issues that rise within UAT, engaging appropriate support teams (IT, Operational, Vendor) for resolution; keep all parties engaged in such issue resolution apprised of status
Work closely with UX designers to design user experience for all new pages and new functionality inclusive of error handling


QUALIFICATIONS

Bachelor's

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.


Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity