Overview

When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 95 years. As a Help Desk Analyst , you will providetechnology support to Suburban Propane’s employees, contractors, and Franchisees.If you are a driven professional with experience in the technology field, then we invite you to apply to be a part of our next 95 years.

Responsibilities

• Accept manage and resolve ACD, Remedy Queue, email, voicemail, & Requester cases.

• Properly prioritizing, categorizing and routing assigned incidents in the call management system.

• Identify trends in incoming calls that could be a result of a disruption in service.

• Resolve basic and intricate hardware problems over the phone.

• Perform incident research as requested by management.

• Complete special projects and tasks as assigned by management.

Individual must be available for morning, late shift, weekend, & on-call schedules

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment)

• Paid time off that increases with tenure

• A 401(k) with company match and immediate vesting

• A new employee training program and many opportunities for continued learning and career development

• Disability and life insurance

• Employee recognition program

• Generous tuition assistance program

• Propane discounts, and more!

For eligibility and a full list of our benefit offerings please visit: https://jobs.suburbanpropane.com/benefits/ .

Qualifications

• High School diploma, GED or equivalent

• 3 years' experience in Information Technology

• Customer Relationship Management Software or Remedy experience preferred.

• Experience using and supporting computer technology in a business environment.

• Microsoft Office products and experience with PC hardware

As part of our pre-employment hiring process, background checks and drug screens are performed.

Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. With over 3,000 employees and as the 3 rd largest propane retailer in the country, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.

It’s an amazing time to become a part of our team as we expand our national footprint and

make strides toward a sustainable, clean energy future!

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.

For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/

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Job Location US-NJ-Whippany

Posted Date 6 days ago (12/23/2024 8:57 AM)

Job ID 2024-14455

Category Corporate Opportunities

Position Type Full-time Regular