UPMC Community Medicine Incorporated is hiring a part-time Patient Services Representative to support the Northern Gastroenterology UPMC located at 5500 Brooktree Rd. #201, Wexford, PA 15090. This position will work flexible days/hours from 6:45am-3:15pm or 7:30am-4:00pm (No evenings required). Free parking, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Purpose:

The Patient Services Representative plays a crucial role in ensuring a positive experience for patients at UPMC physician practices, hospitals, and outpatient surgery departments. This role involves welcoming patients upon arrival and promoting the use of new, consumer-friendly technologies. Additionally, the representative educates patients on their copayments and financial obligations, collects payments when applicable, and schedules follow-up appointments within the continuum of care. They also connect patients to financial advocacy resources when appropriate, update patient demographics and insurance coverage information, and promote a culture of service excellence. Strong customer service skills are essential to ensure that patients and their families have the desired UPMC Experience.

Responsibilities:

• Provide a warm greeting for all patients

• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

• Collect copayments and any other applicable patient payments at the point of service

• Confirm and/or update patient registration information at checkout

• Schedule follow-up appointments within the practice at checkout

• Schedule or connect patient to resources to schedule for ancillary services at checkout

• Help patients navigate the healthcare system by providing clear and understandable instructions

• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care

• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience

• Register patients in Biometrics (fingerprint recognition) program and explain benefits

• Promote MyUPMC patient portal and assist patients in registration when applicable

• Assist patients in education of financial responsibility and connect them to advocacy resources as needed

• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

• Appropriately distribute / triage phone calls to other areas and / or clinical providers

• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

• *Performs in accordance with system-wide competencies/behaviors

• *Performs other duties as assigned.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran