Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

The Payroll Representative performs payroll-related functions, including processing, tax compliance, review of automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment. The Payroll Representative also provides exceptional customer service.

Duties and Responsibilities:

• Performs payroll-related functions, including but not limited to payroll processing, audits, and maintenance with little to no assistance. Payroll Processing SME

• Performs file imports into payroll system from various sources and validates payroll data in a timely manner

• Prepares off-cycle payrolls and manual checks as necessary

• Helps facilitate or lead recurring customer calls and serves as point of contact for projects, tasks or issues

• Leads Year End conversations and processes with customers and being SME for other Representatives/teams

• Quarter End and Open Enrollment assistance and task execution

• Builds strong partnerships with customers and provides exceptional customer service

• Identifies areas of customer dissatisfaction and proposes/implements solutions after coordinating with Team Lead or Manager.

• Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed

• Assist with special projects/business initiatives and new client implementations as requested

• Escalates non-routine inquiries and issues to Team Leader or Manager

This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US Based UKG office

Basic Qualifications:

• 2 - 3 years of experience in a customer service-type environment (payroll experience is a plus) 

• Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel)

Preferred Qualifications:

• Associate’s degree or equivalent, 2-3 years related experience, or equivalent combination of education and experience

• Ability to analyze and resolve problems through effective customer service interface and communication 

• Ability to understand and follow written and verbal instructions 

• Ability to deal effectively with a diverse set of individuals at all organizational levels 

• Previous UKG Pro experience or payroll-related processing software

• FPC/CPP Certification

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.     

View The EEO Know Your Rights poster and its supplement.     

View the Pay Transparency Nondiscrimination Provision    

UKG participates in E-Verify. View the E-Verify posters here.  

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 

USA Pay Transparency:

The pay range for this position is $45,700 to $65,750, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers  

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.