SSagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 co

Job title: Supervisor of Clinical Operations

Job Description:

We are currently hiring a remote Nurse Supervisor to join the Sagility Team!

Education:

Associate degree or diploma in nursing (LPN) Bachelor's degree in nursing a plus

Experience:

3 years experience in a clinical call center environment or telehealth environment preferred. 2 years leadership experience Healthcare preferred Fluent in Spanish preferred

Mandatory Skills:

Active, unrestricted nursing license (for nurses) Strong management, interviewing, hiring, coaching, and counseling skills Ability to manage multiple projects to successful and timely completion Ability to interpret data and work within multiple systems Excellent communication skills; written, verbal Strong presentation skills Demonstrated sound problem-solving analytical and decision-making skills Knowledge of quality improvement processes Possesses leadership qualities of courage, integrity, the ability to motivate others and the ability to promote harmony in the workplace Works effectively leading a team and participating on a team Strong member advocate: willing to go above and beyond normal responsibilities to provide the best service possible Ability to assist member in navigating the healthcare system and community-based resources Culturally sensitive and competent regarding membership served Ability to work remotely Ability to determine when to escalate issues appropriately and in a timely manner Proficient computer skills Thorough knowledge of case management Knowledge of/experience in disease management Understanding of family and group dynamics Familiarity with change behavior techniques Demonstrates empathy Must have experience managing teams in a virtual environment and coaching team members regarding opportunities for improvement

Preferred Skills:

Basic financial acumen (cost-effectiveness, cost-benefit etc.)

An Equal Opportunity Employer/Vet/Disability