Your Title: Senior Customer Success Manager, Major Accounts Job Location: Westminster, CO Our Department: Construction Enterprise Solutions

Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realizes value from their investment and grows with you? The Customer Success department's mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success. We are looking to build out a new Key Accounts team and are searching for a Key Accounts Customer Success Manager for Trimble's Construction sector. We are searching for a creative CSM who is proactive, highly driven, and experienced in Customer Success and/or Account Management. Come joi

What You Will Do

The Senior Customer Success Manager - Major Accounts, will focus on empowering the success of their assigned portfolio of customers, with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction. This CSM will be expected to properly convey value propositions, be the permanent point of contact and internal champion for the customer across all internal Trimble product lines, and drive adoption and utilization of their solutions.

Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful

Develop and demonstrate a strong working knowledge of Trimble's Construction solutions and communicate the value of our products to our customers

Build and document deep understanding of your customers and their business needs, goals, and challenges

Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning

Own and maintain account success plans in collaboration with customer, including product utilization / rollout strategy

Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats

Grow and expand customer product adoption and revenue

Identify risk as well as growth/expansion opportunities

Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors

What Skills & Experience You Should Bring

Must have 4+ years of Customer Success or account management experience in a SaaS company - ideally in ERP, construction, or related applications

Experience developing strategies and success plans on assigned accounts to fully realize value of technology solutions

Emotional intelligence - actively listen & understand root cause of issues and how to identify solutions that meet the customer's needs

Executive presence - build positive relationships with decision makers, executive sponsors and end users

Ability to work cross-functionally to represent the Voice of the Customer

Exceptional communication and presentation skills (both written and verbal)

Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment

Be innovative, persuasive, creative, and have a genuine curiosity in the customer's business Goal and results-oriented, optimistic, embraces change and leads with a growth mindset

Proficiency in Salesforce and G-Suite highly preferred

Target Salary: Base salary $105,682 - $142,676 Eligible for commission

About our Construction Enterprise Solutions sector

We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Tri ble Construction One (TC1). Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble's capabilities in a streamlined and integrated way.

Trimble's Inclusiveness Commitment We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be