Job Title: Product Manager Job Location: Westminster, CO Our Division: Trimble Field Systems

About the Role We are seeking a highly motivated, experienced, and strategic Senior Product Manager to lead the revamp and modernization of our Protection Plan Buying Experience for Dealers and Customers. The ideal candidate has a strong background in software product management and experience with subscription purchasing or extended warranty purchasing as well as managing entitlements through dealers and their customers. This role requires a strategic thinker and effective communicator who can collaborate effectively with cross-functional teams, stakeholders, and dealers to drive the creation of an optimized buying and management experience.

Procurement and Management of Protection Plans will be another critical component in our journey to transform how the Trimble Field Systems businesses sell hardware, subscriptions, and services through our dealer channels in the future. Our goal is to modernize and improve the way dealers and customers are buying and managing hardware with protection plans from Trimble.

The role will require a mix of software product management skills, a good technical understanding of devices and protection plans, and the ability to understand how dealers transact hardware and protection plans for hardware with Trimble and their customers. At the same time collaborating, aligning and simplifying the experience with dealers and stakeholders in Trimble will be key to being successful in this role.

What You Will Do

Product Management, Dealer Experience, Usability Testing

Lead the product management efforts for the creation of a dealer portal, focusing on protection plan procurement, management and renewals

Develop a deep understanding of dealer needs and pain points through dealer visits, dealer interviews, and internal stakeholder interviews as a basis for requirement definition, experience design and process creation

Work with engineering and Global Services' marketing teams on a daily basis on the creation of a smooth end-to-end buying, management and renewal experience for protection plans all the way from the dealer to the end-customer

Help define and implement the dealer to customer buying and management experience for protection plans including purchase, device registration and plan association, renewal, ensuring an intuitive and seamless experience.

Help define and implement a process and experience for device registration and protection plan assignment

Organize usability testing with dealers to ensure portal usability, navigation, and ordering.

Define and prioritize portal features and enhancements to improve the dealer portal's functionality and user experience.

Represent the voice of the dealer and customer during ceremonies and conversations with engineering.

Cross-functional Collaboration

Partner with our colleagues from the Global Services division to align offerings, buying and renewal experience, and warranty device registration.

Work with engineering, business systems, and UX teams to ensure smooth and coherent implementation of features and functions that fit into the subscription and hardware buying experience

Collaborate with parallel efforts like the Next-Generation dealer hardware store and the Next-Generation subscription portal to align user experience and design and drive critical feature enhancements to support the dealer subscription.

Work closely with the program management office to organize activities across engineering and cross-functional teams and participate in the Agile software development process.

Collaborate with the Global Services, business operations, channel operations, and order management teams to ensure easy and intuitive system management, part number and price maintenance, and dealer support.

Collaborate with corporate finance and revenue teams to ensure compliance wit financial rules associated with the different transaction types.

Roadmap & Success Metrics

Create and maintain a prioritized feature backlog that aligns with business goals and dealer requirements.

Set and align expectations on what functionality stakeholders can expect and in what timeframe.

Develop and track key performance indicators (KPIs) to measure the success of the protection plan portal functionality, adoption, and identify areas for improvement.

Ensure the dealer portal aligns with requirements from the business and channel strategy and enables upsell and cross-sell opportunities, helping drive subscription revenue growth.