customer service representative.

• west sayville , new york

• posted october 11, 2024

job details

summary

• $43,680 - $45,760 per year

• permanent

• high school

• category office and administrative support occupations

• referenceAB_4627081

job details

An Electronics Manufacturing Company in Sayville, NY is hiring a Customer Service Representative to join their team! You will play a key role in managing customer accounts, responding to inquiries, documenting customer interactions, and providing exceptional service through consistent phone and email communication. This position requires a proactive individual who thrives in a fast-moving environment. We are seeking someone with at least 1 year of office experience working in a similar role with the ability to learn new softwares quickly. If you are interested, please to this posting today or send your resume to jenn.eng@randstadusa.com for immediate consideration!

salary: $43,680 - $45,759.99 per year

shift: First

work hours: 8 AM - 4:30 PM

education: High School

Responsibilities

• Handle a high volume of inbound and outbound phone calls, addressing customer inquiries, troubleshooting issues, and resolving concerns.

• Manage customer accounts by processing orders, providing updates, and maintaining accurate records.

• Document all customer interactions, service requests, and resolutions in the company's system.

• Collaborate with the repair and distribution teams to ensure timely and efficient service delivery.

• Identify and escalate any issues requiring additional support or resolution.

• Work efficiently in a small office with a quiet, focused environment, alongside other team members in cubicles.

• Assist in coordinating logistics with the warehouse team for accurate and timely product distribution.

Skills

• Follow-up

• Active Listening

• Telephone Etiquette

• Empathy

• Interpersonal Sensitivity

• Adapting to Change

• Typing Skills

• Basic Software Skills

• Basic Computer Skills

• Customer Service

• Call Center Support

• Customer support

• Client Service

• Customer Relations

• Phones

• Emails

Qualifications

• Years of experience: 1 year

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

JE

jennifer eng

• +1 631 427 1096 (tel:+1 631 427 1096)

• jenn.eng@randstadusa.com