Job Description:

Job Title: Manager

Location: West Plains, Missouri

Employment Type: Full-time

Job Summary:

Are you passionate about making a difference in people's lives? Join our team as a Manager and be at the forefront of transforming lives through employment, education, and independent living support. We're seeking a dynamic leader with strong organizational skills, a commitment to excellence, and a heart for serving others.

As a Manager, you'll oversee assigned office(s), program(s), and/or geographic region(s) of services, playing a crucial role in our leadership team. You'll work closely with Assistant/Regional Directors, Vice Presidents, and the Executive Vice President to ensure high-quality service delivery, effective personnel management, and sound fiscal practices. This position offers an opportunity to directly impact the lives of individuals with disabilities or barriers, while developing your leadership skills in a supportive environment.

West Plains, Missouri, offers a perfect blend of small-town charm and modern amenities. Nestled in the heart of the Ozarks, you'll enjoy a low cost of living, excellent schools, and easy access to outdoor recreation. Experience the warmth of a tight-knit community while advancing your career with a leading human services organization.

The Manager position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more

• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Paid Time Off - 29 days per year including vacation & holiday pay

• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

• Leadership development opportunities

• Chance to make a meaningful impact on individuals and communities

• Collaborative team environment

Key Responsibilities:

• Lead and supervise a team of professionals, ensuring high-quality service delivery and adherence to best practices

• Monitor and improve program outcomes, including client placement rates, retention rates, and satisfaction scores

• Develop and implement strategies to maintain a steady flow of referrals and ensure fiscal viability of assigned services

• Manage fiscal responsibilities, including budget oversight, billing processes, and financial reporting

• Foster positive relationships with clients, referral sources, employers, and community partners

• Conduct performance evaluations, provide ongoing training, and support professional development of team members

• Ensure compliance with confidentiality standards, CARF requirements, and organizational policies

• Participate in strategic planning and program development initiatives

• Provide direct services to clients as needed, including carrying a caseload when required

• Champion a culture of respect, dignity, and client-centered service delivery

Education and/or Experience Qualifications:

• High school diploma or equivalent certificate required; Associate's or Bachelor's degree in human resources, social services, or related field preferred

• Two or more years of experience in a leadership role providing employment, personnel, social services, or other applicable experience preferred

Additional Qualifications:

• Strong customer service, computer, and communication skills required

• Understanding of supporting individuals with disabilities and/or barriers to employment, education, and independent living

• Ability to pass a background check including criminal record, driving record, and abuse/neglect screening

• Must have current or be willing to obtain certification in CPR/First Aid

• Current driver's license with an acceptable driving record and current auto insurance required

• Physical ability to sit and stand for extended periods, occasionally lift up to 50 pounds, and perform other physical tasks as described in the job description

Keywords: Manager, Human Services, Employment Services, Disability Services, Leadership, Program Management, Social Services, Community Support, Rehabilitation, Vocational Services

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Firefly is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees