Description

We are offering a long term contract employment opportunity for a HR Customer Service Rep in our Payroll Services industry team based in West Palm Beach, FL. In this role, you will act as the first point of contact for participants, deliver technical support, and ensure compliance with operations protocols. You will also utilize various software packages to answer specific participant inquiries and requests.

Responsibilities:

• Serve as the initial contact for inbound participant requests and questions related to our products

• Maintain extensive product and system knowledge to support both internal and external partners

• Record and track participant conversations/issues to minimize repeat callers and optimize service delivery

• Provide immediate technical assistance for participants using the automated phone system and employee website

• Navigate through various menu options with participants to assist their understanding of the system

• Use multiple computer software packages including HRIS Salesforce Sungard and ORS to address specific participant inquiries and requests

• Prioritize caller and management issues to address critical or time-sensitive issues before less urgent matters

• Ensure all unresolved calls are followed up on to guarantee issue resolution accuracy and adherence to the resolution timeframe expectations established by Operations partners

• Utilize your skills in Customer Service, Operations, Technical Support, Compliance, Human Resources (HR) Administration, and Microsoft Technologies to excel in this role

Requirements • Proficiency in Customer Service, demonstrating excellent communication and interpersonal skills.

• Hands-on experience in Operations, with an ability to manage tasks efficiently.

• Strong skills in Technical Support, able to troubleshoot and resolve issues promptly.

• Knowledge of Compliance, ensuring all operations are carried out in line with industry standards.

• Experience in Human Resources (HR) Administration, managing and coordinating HR tasks.

• Familiarity with About Time, Websites, Answer, and Partners software or similar platforms.

• Ability to Maintain Logs diligently for record-keeping and tracking purposes.

• Familiarity with HRIS System and Phone System for managing HR tasks and communication respectively.

• Commitment to delivering Quality Service, ensuring customer satisfaction.

• Experience with 401k - RRSP Administration, managing retirement savings plans for employees.

• Ability to work in Real-Time, managing tasks and resolving issues promptly.

• Proficiency in office productivity software, able to use the suite effectively.

• Experience working with External Partners, coordinating tasks and communication efficiently.

• Ability to learn and use different Software Packages as required by the role.

• Knowledge of Sungard software, Salesforce Platform, and QA Management tools.

• Ability to handle Photocopying/Scanning documents, managing document reproduction and storage. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .