*Personal Lines Account Manager *Department: Personal Lines (PL) Insurance *Reports To: Office Manager *Supervises: None

**Job Description: The PL Account Manager is responsible for providing assistance to new and existing customers. In addition, the PL Account Manager will maintain basic insurance database and other office administration functions.

Primary Job Functions may include:**

• Opening office and handling mail.
• Providing efficient, courteous customer service, in-person, digitally and on the phone.
• Processing new/renewal business, reviewing for accuracy, and invoicing when applicable.
• Book of business growth and retention with goals determined at annual review.
• Receiving, recording payments, forwarding to correct companies, balancing cash drawer and preparing bank deposit.
• Processing all activities in our agency management database system- AMS360.
• Reviewing assigned client files at expiration to address coverage gaps in order to protect our clients assets and retain our existing business.
• Generating new sales through referrals, existing customers and making new contacts.
• Electronically filing documents in a timely manner and keeping files in AMS360 up to date.
• Assisting Account Executive with Personal Lines Prospects as needed.
• Following and being familiar with Procedures Manual.
• Keeping current on requirements for NC insurance license continuing education.

*Minimum Qualifications *

• High School diploma or equivalent.
• Minimum of two years personal lines insurance experience desired.
• Active NC PandC licenses required.
• Strong verbal and written communication skills with attention to detail.
• Preferred experience in Microsoft Office.
• Interpersonal skills to build and maintain professional supportive relationships with customers and team members.

Employees are expected to perform other duties as assigned and directed by management and adhere to all company and compliance policies and procedures. Job description and duties may be modified when deemed appropriate by management.