Overview

Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

Responsibilities

Please note this is an onsite role supporting our Time & Attendance clients. The person who fills this position will work Monday - Friday 8:00 am - 5:00 pm local time in Rochester NY or Phoenix AZ.

• Maintain a list of new clients assigned during onboarding; assisting them with the implementation of time and attendance products

• Train end users how to utilize the product's features & systems

• Transition the clients to the ongoing support team post implementation

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues

• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures

• Identifies opportunities for process improvement and works with leaders to implement

• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

• Documents all interactions

• Serves as a mentor for less experienced teammates

• Performs data input, maintaining strong prioritization and organization

• You will be required to work mandatory overtime during peak seasons to meet the demands of the business

Qualifications

• Bachelor's Degree - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.85 - $28.04 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.