About this role:

Wells Fargo is seeking a Senior Systems Quality Assurance Analyst supporting loyalty rewards and benefits as it pertains customer journey as a part of credit cards.

Learn more about our career areas and lines of business divisions at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/)

In this role, you will:

• Conduct feature level testing as last step before code is put into production

• Partner with product team to support customer journey features

• Document test cases and risk research and create test plans

• Record test progress and results

• Identify and track issues throughout testing

• Perform manual and automated testing

• Consult with users providing advice and direction

• Develop standards and procedures to determine product quality and release readiness

• Drive innovation and streamline overall testing processes

• Research system features being tested

• Partner with Engineers to develop testing strategy

• Log, track and verify resolution of software and specification defects

• Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives

• Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals

• Lead projects, teams or serve as a mentor for less experienced staff

Required Qualifications:

• 4+ years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Understanding of Agile principles and methodologies

• Demonstrated experience in Agile workflows

• Broad understanding of credit card business practices

• Working knowledge of the credit card industry

• Ability to comprehend technical concepts such as data flow and system architecture

• Proficient in systems: Mongo DB, Hogan, Fiserv

• Ability to communicate across all levels of an organization

• Customer journey testing experience

Job Expectations:

• Up to 10% travel

• This position is not eligible for visa sponsorship

• This position is eligible for a hybrid schedule with a minimum of three days in office per week

Posting End Date:

8 Dec 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-413175