About this role:

The Consumer Technology Platform Management team, part of Wells Fargo Enterprise Information Technology, is seeking an experienced and highly motivated Lead Systems Operations Engineer to join our global technology team. You'll provide platform support for critical applications and infrastructure based on Windows/Linux/Azure technologies used throughout the Wells Fargo retail branch network. Additionally, you'll create/enhance observability/monitoring/alerting for key applications, execute change deployments, and lead/participate in key technology initiatives.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

• Make decisions on technical changes and enhancements

• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

In this role, you will also:

• Perform Incident Management for complex technology issues impacting production

• Execute change management and implementation of changes to production

• Execute on; and enhance our monitoring & observability strategy

• Create/Implement automation solutions to reduce toil and risk of human error

• Migration and support of Applications in the Azure public cloud

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of hands-on Windows Systems Engineering experience

• 5+ years of hands-on Windows Server Production Support/Administration experience

• 2+ years of hands-on experience with one or more Application monitoring/observability tools such as AppDynamics, Splunk, Elastic, Prometheus, Grafana, or ThousandEyes.

• 2+ years of hands-on experience with one or more scripting / automation tools such as Python, bash, PowerShell, Ansible

• 2+ years of hands-on experience with software deployment tools such as: uDeploy, Harness, Terraform

• 2+ years of Cloud Technology Experience such as Microsoft Azure

Desired Qualifications:

• Hands on experience with Linux/Unix (inc: Tomcat/Apache) support or systems administration

• Experience with Site Reliability Engineering (SRE) principles

• Microsoft Azure AZ900 Certified

• Root cause analysis experience

• Agile/Scrum/Jira/Kanban/ServiceNow/Confluence experience

• Strong desire to learn new technologies

• Experience resolving and working through escalated and complex issues

• Excellent verbal, written, and interpersonal communication skills

• Outstanding problem solving and analytical skills

• Ability to operate effectively in a geographically dispersed organization

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Job Expectations:

• This position is not eligible for Visa sponsorship

• Hybrid role requiring in-office presence 3 days a week at approved location

• Relocation assistance is not available for this position

Locations:

• 2600 S Price Rd., Chandler, AZ

• 800 S Jordan Creek Pkway, Des Moines, IA

• 550 S 4th St., Minneapolis, MN

Benefits:

• Information about Wells Fargo's US employee benefits (http://www.wellsfargo.com/about/careers/benefits/)

• Information about Wells Fargo's International employee benefits

Posting End Date:

22 Oct 2024

* Job posting may come down early due to volume of applicants

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$96,600.00 - $171,800.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

• Disability benefits

• Life insurance, critical illness insurance, and accident insurance

• Parental leave

• Critical caregiving leave

• Discounts and savings

• Commuter benefits

• Tuition reimbursement

• Scholarships for dependent children

• Adoption reimbursement

Posting End Date:

19 Dec 2024

* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-404367