About this role:

Wells Fargo is seeking a Lead Operational Accounting Associate in the Consumer Collections and Servicing Department on the Card Operations Payment Support (COPS) Team. Associates will be assigned to the Payment Adjustments group.

The COPS team is a specialized team that manages exception processes related to consumer and small business credit cards. Members of this team may partner with other internal groups or lines of business (LOBs) but there is no direct customer contact. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support performance of less experienced staff and overall effectiveness of team

• Proactively provide feedback and present ideas for improving or implementing processes and tools

• Perform complex administrative transactional and operational support tasks

• Participate in research, tracking, and data gathering related to projects

• Provide subject matter expertise and interpretation of procedures to less experienced staff

• Interact with team, functional area, internal peers outside work group, and manager on planning and performing analysis, trends, and presentation design

Required Qualifications:

• 4+ years of Analytics and Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of credit card operations

• Ability to research, analyze, and determine a course of action for the reconciliation of customer accounts

• Ability to work effectively, as well as independently, in a team environment

• Time management skills and ability to meet deadlines

• Ability to be flexible and quickly adapt to working different types of processes as needed

Job Expectations:

• Candidate must reside within a reasonable commute to the address listed in the posting

• Relocation assistance is not available for this position

• This position is not eligible for Visa sponsorship

Location: 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266

Hybrid Schedule: Working a schedule between the hours 6am-6pm Mon-Fri

Training: Will be non-traditional for 60-90 days dependent upon individual development

Posting End Date:

23 Sep 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-399709

Updated: Thu Sep 19 03:35:15 UTC 2024

Location: WEST DES MOINES,Iowa