About this role:

Wells Fargo is seeking a Business Execution Consultant within the CTO Operations Assurance team. The position supports change management within the Chief Technology Office. Includes review of changes prior to install to ensure all audit required information has been completed. Service Now tool support updates, such as User, assignment group updates, and Standard Change Templates.

In this role, you will:

• Review, follow-up and approve change changes

• Represent support groups in change scheduling reviews, post installation assessments, and tool or process improvements

• Interact with support group leaders driving change performance improvement and reporting

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives

• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics

• Determine areas of strength or Business Execution opportunity within defined scope of work

• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations

• Utilize independent judgment to guide moderate risk deliverables

• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business

• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business

• Collaborate and consult with leaders and executive management

• Provide work direction to less experienced Strategy and Execution staff

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Service Now tool expertise, IT experience, Change, Incident and Problem policy knowledge

Desired Qualifications:

• 2+ years of experience with Service Now Incident, Problem, and Change reporting

• 2+ years of experience with Wells Fargo Incident, Problem, and Change reporting

• Excellent verbal, written, and interpersonal communication skills

• Ability to interact with all levels of an organization

• Ability to act as a subject matter expert

• Ability to escalate issues

Job Expectations:

• Responsible for data quality of changes/Incidents and Problems as service now will undergo external audit for the data quality

• Responsible for all high-risk and high-impact CHGs for LOBs by potentially evaluating risks that are brought to the forefront for strategic evaluation and mitigation

• Responsible for LOB's adherence to SLAs set by TIPM team with proactive monitoring

• The team also has the responsibility of identifying the control gaps and bridging the same by collaborating with ServiceNow team

• Team also collaborates on operational practices and enforce service-level management and provide data and analysis to help provide measurable process improvement across the portfolio

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$73,100.00 - $129,900.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

• Disability benefits

• Life insurance, critical illness insurance, and accident insurance

• Parental leave

• Critical caregiving leave

• Discounts and savings

• Commuter benefits

• Tuition reimbursement

• Scholarships for dependent children

• Adoption reimbursement

Posting End Date:

21 Oct 2024

* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-406597-4

Updated: Sun Oct 20 04:08:47 UTC 2024

Location: WEST DES MOINES,Iowa