Minimum Hiring Wage:

From $90,064.00 a year

Job Details:

The position is responsible for configuring, modifying, testing, and maintaining Epic and other revenue cycle applications. This role involves building collaborative relationships with hospital leadership, clinical department users, and other corporate departments to facilitate system usage and acceptance. The analyst handles complex build and configuration tasks, resolves advanced issues, and provides support to ensure reliable application system availability and performance. Additionally, the analyst designs, verifies, documents, and refactors software configurations, investigates and resolves application issues, develops and executes test plans, evaluates design options, ensures incidents are handled according to procedures.

Job Description:

This position requires the completion of an EPIC Assessment for your application to be considered. You will receive an email from the recruiter shortly after submitting your application with more information.

This job can be performed out of any of the following campus locations: West Burlington, Fort Madison or Mt. Pleasant. Position will be onsite during implementation of EPIC, with possible hybrid options in the future.

Qualifications

REQUIRED:

• Epic certification in at least one module or the ability to obtain certification within six months of hire

PREFERRED:

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field

• 1-3 years Experience in clinical, operational, or financial workflows relevant to the supported module.

• 1-3 years Experience in healthcare IT or clinical operations.

  What you will do

• Analyze and optimize clinical workflows by ensuring that Epic EHR features align with the healthcare organization’s clinical processes. This includes working closely with clinicians to improve efficiency and reduce any pain points.

• Work closely with physicians, nurses, IT staff, and other stakeholders to gather requirements and feedback on Epic’s functionality. Collaborating helps to align the system’s use with clinical and organizational goals.

• Configure and customize the Epic system to meet the needs of clinical workflows. This involves setting up templates, order sets, and other features specific to the organization’s requirements.

• Monitor system performance, manage upgrades, and ensure that the Epic system is regularly maintained and updated with the latest versions. This includes patching and troubleshooting any technical issues that arise.

• Provide technical support and troubleshoot issues that arise in the Epic EHR system. This could involve working with IT teams to resolve system downtime or user errors.

• Ensure the Epic system complies with healthcare regulations, such as HIPAA, by enforcing security protocols and monitoring data privacy. This includes overseeing user access control and audit logging.

• Participate in continuous improvement initiatives, staying up-to-date with the latest Epic features and healthcare technology trends. Recommend and implement best practices for Epic usage to enhance overall system efficiency.

• Test new features, updates, and system changes to ensure they function as expected. This involves conducting unit testing, integration testing, and user acceptance testing (UAT) to ensure clinical needs are met.

• Provide training to clinical staff and users on how to effectively use Epic. This includes creating training materials, conducting training sessions, and providing ongoing user support to troubleshoot any issues.

• Ensure that Epic data is accurate and accessible for clinical decision-making and regulatory reporting. Develop and maintain reports to track clinical outcomes, performance metrics, and patient care quality.

  Other Necessary Skills

• Adaptability/flexibility- Demonstrating flexibility with respect to changing end‐user business needs

• Advanced knowledge - Understanding of Epic's tools, functionalities, and integration processes

• Certification - Epic Certification Required where available - will train to be certified

• Critical thinking - The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible

• Dependability - The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner

• Initiative - The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

• Interpersonal skills - The ability to communicate information clearly and concisely with project leadership and subject matter experts. The ability to gain trust and establish effective relationships with Epic counterparts

• Learning - The ability and willingness to learn new software and systems

• Listening - Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

• Problem solving - Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio, Project).

• Resilience - The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

• Self-Motivated -identify and resolve issues and advance personal knowledge.

• Team member - Ability to work well in team environments to advance the health system.

Qualifications:

Specific areas of focus are outlined below Cadence Enterprise Scheduling, Prelude Registration, & Cheers - Campaigns: Manage and optimize patient scheduling, registration, and targeted outreach campaigns using Cadence, Prelude, and Cheers to improve access and engagement. Patient Experience (MyChart Patient Experience Platform, MyChart Care Companion, MyChart Bedside, Hello World SMS, & Welcome Patient Kiosk): Enhance patient engagement by utilizing MyChart platforms, SMS communications, and Welcome Kiosks to streamline patient interactions and improve satisfaction. Resolute Hospital Billing: Oversee the hospital billing process within Resolute, ensuring accurate coding, timely submission, and compliance with billing regulations for inpatient and outpatient services. Resolute Hospital Billing Claims and Remittance: Manage the submission and reconciliation of hospital billing claims and remittance processes in Resolute to ensure accurate financial transactions and timely reimbursements. HIM Deficiency Tracking, Release of Information, Identity Enterprise Master Patient Index (EMPI), HIM Coding and Abstracting, & Gallery Document Management System: Ensure efficient management of health information processes, including deficiency tracking, coding, document release, and patient identity management using EMPI and Gallery systems. Resolute Professional Billing: Manage professional billing workflows within Resolute, ensuring accurate charge capture, claim submission, and compliance with insurance requirements for healthcare providers. Resolute Professional Billing Claims and Remittance: Oversee claims submission and remittance processes for professional billing in Resolute, ensuring that claims are processed efficiently and payments are accurately tracked. Dorothy Home Care inc. Comfort Hospice - Billing and Claims: Manage the billing and claims process for home care and hospice services within Dorothy, ensuring accurate documentation and timely reimbursement for patient care services.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay

• Matching retirement programs

• Health, Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental, cell-phone plans

• Employer-paid, Long-Term Disability, Life, and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program

• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.