JOB REQUIREMENTS: As a member of the Regal Ware family, SynergyOps brings over 100 years of experience to its clients providing high quality cookware products that meet and exceed expectations. We are experts in drawing and finishing high performance stainless steel. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs. We are all working together to: Support our divisions - when they grow, we grow Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset Create an environment where all employees can do their best work You will love it here if you believe in the following: Everybody matters Do the right thing We are in this together Passion for our customers If this sounds like the company for you, your seat at our Regal Ware family table awaits. Your seat at the table: Bilingual Customer Service Representative You will love this seat if you get, want, and have the capacity to: Provide best in class customer service o Develop strong relationships between customers o Add positivity to each customer interaction o Receive, research, and answer customer inquiries, service issues, and orders. o Perform outbound calls to update customers on ship dates, refunds, payments and product delivery or service of product Data Processing o Enter orders for product, replacement parts and accessories o Enter orders for returned merchandise and authorize refunds as necessary Authorize repair and replacement of product with respect to warranty policy o Enter orders from distributors/sales staff as required for backup o Request and enter payment from customers Focus on continuous improvement o Maintain historical and current product information in database Be a brand advocate We need this seat to have: High School graduate 2-5 years customer service experience Fluent and proficient in speaking and understanding Spanish required - additional foreign languages preferred Proficient in Microsoft Office Applications Excellent oral and written communication skills Strong organizational and problem-solving skills Maintains a positive work atmosphere with customers, co-workers, and managers Strong attention to detail Superb phone etiquette and conflict skills This seat reports to: Customer Relationship Manager Our company believes leaders are critical to the success of each individual. Because of this, you will have a leader who: Works with a sense of urgency and aligned purpose Has a passion for our customers and a focus on end consumers Is a servant leader who is collaborative and approachable Has strong ethics and integrity Is courageous and inspirational There are so many benefits to being a part of the Regal Ware Team! Our benefits package is built with you and your family in mind and that starts with the things that are most important to you your health, your lifestyle, and your future. Learn more at https://www.regalware.com/benefits/ *Regal Ware is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Bilingual - Spanish required / Additional languages preferred ***** APPLICATION INSTRUCTIONS: Apply Online: https://synergyops.com/careers/