Description

Robert Half is looking for a Customer Service Manager for an organization in the Milwaukee, WI area. In this role, you will be the key point of contact for our customers, supervising a team of customer service representatives, and ensuring the highest level of service is provided at all times.

Responsibilities:

• Supervise a team of customer service representatives, ensuring they deliver high-quality service and meet key performance indicators.

• Address customer inquiries and resolve any issues or concerns, ensuring customer satisfaction.

• Communicate with customers via phone and email, providing information and assistance as needed.

• Utilize CRM and order entry systems to process customer requests and maintain accurate records.

• Evaluate current processes and provide recommendations for improvements to enhance efficiency and customer service.

• Hold the team accountable to key performance indicators, providing feedback and coaching as needed.

• Handle additional tasks as assigned, contributing to the overall success of the customer service team.

• Exercise strong leadership skills to motivate and develop the team, fostering a positive and productive work environment.

• Maintain a deep understanding of our products and services to better assist customers and address their needs.

This role offers an exciting opportunity for those with strong customer service and leadership skills who are looking to make a significant impact on a dynamic team.

Requirements

• Proven leadership skills with the ability to manage and motivate a team

• Proficiency in using Customer Relationship Management (CRM) software

• Experience in order entry with a high level of accuracy and attention to detail

• Excellent communication and interpersonal skills to effectively interact with customers and team members

• Ability to handle customer complaints and provide appropriate solutions and alternatives

• Strong decision-making and problem-solving skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .