Order Management Specialist

Job Description

We are seeking an organized and efficient Order Management Specialist to work closely with our sales team to confirm pricing and clarify customer requirements. The ideal candidate will perform all phases of the order fulfillment process, from order entry to invoicing, and ensure accurate and timely processing of customer orders.

Responsibilities

• Collaborate with sales to confirm pricing and clarify customer requirements.

• Perform all phases of the order fulfillment process, including order entry, confirmation, purchasing buy-to-order materials, creating picklists and jobs, and managing other customer records.

• Enter customer orders, ensuring accuracy and timely processing from quote to invoice.

• Follow up on customer orders to increase the percentage of on-time deliveries and promptly communicate any changes.

• Answer phone calls and emails, qualifying incoming communications for proper routing and assistance.

• Assist customers with requests regarding order status, stock status, list pricing, tracking numbers, and more.

• Keep written and/or electronic records of relevant customer correspondence for review.

• Develop friendly working relationships and positive rapport with customers.

• Monitor the progress of orders to ensure adherence to the schedule, communicating with relevant employees to meet delivery times and promptly updating stakeholders.

Essential Skills

• Order entry

• Data entry

• Production scheduling

• Order processing

• Knowledge of ERP systems

Additional Skills & Qualifications

• High school diploma or Bachelor's in a related field

• ERP knowledge is a plus but not required

• Basic math and reading skills

• Proficiency in Microsoft Office (Excel, Outlook)

Work Environment

The work schedule is Monday to Friday, from 8am to 5pm. The role involves frequent communication via phone and email, as well as collaboration with various departments to ensure customer satisfaction and order accuracy.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.