Title: Assistant, Administrative- Customer Service

Location: United States-Kansas-Wellington

Job Number: 16449

Performs general administrative duties to support all areas of Customer Service.

• Assisting customers by phone, email or chat

• Reviewing orders for accuracy, emailing customer status of quotes, exchanges, dates and scanning

• Handling complaints – Managing customer complaints to the correct CSR to improve customer satisfaction.Helping customers resolve problems or directing them to the right channels for solutions.

• Order incoming/delivery – Providing receipt of order and shipment details to the customer, assist with end user forms, shipping instructions, payment inquiries and commercial invoices.

• Assist in monitoring customer accounts- due dates, exchange opportunities, missed TAT, status reports, working directly with the shop technicians, stock room and other departments as needed.

• Running CQ Reports from ERP system

• Other duties as required

Qualifications:

The candidate should have the following skills:

• Customer focus – internally and externally

• Telephone and email etiquette

• Problem-solving

• Teamwork – collaborating with other departments

• Time management

• Effective communication

• Multi-tasking

• Goal driven

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.