(Part-Time) Patient Services Specialist I - UTMB Health Adult Primary Care

Webster, Texas, United States

Clerical & Administrative Support

UTMB Health

Requisition # 2403885

Job Description:

The Patient Services Specialist I,creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, andfacilitatingaccess to UTMB services for new and returning patients.

EDUCATION & EXPERIENCE

Minimum Qualifications:

Associatedegree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

LICENSES, REGISTRATIONS OR CERTIFICATIONS

Required: For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within90 daysof hire. Certification must bemaintainedfor the duration of their employment in this position.

Preferred Qualifications:

Experience with patient registration, patient appointment scheduling, and/or insurance verification preferred.

Qualifications - External

CUSTOMER SERVICE:

• Provides high level customer service in all interactions with internal and external customers.

• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.

• Answers calls accurately and with exceptional customer service at alltimes, andensurecaller’sneeds are met.

• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.

• Acts as patient advocate and liaisons with various departments to meet mutual goals.

• Addresses concerns of patients, provides service recovery, and escalates issues as needed.

SCHEDULING:

• Schedules appointments and completes reminder calls to patients for scheduled appointments.

• Coordinates financial counseling for daysurgery

• Educates patient/responsible partiesregardingbilling process and anyadditionalfinancial responsibilities including third party benefits information.

• Providesout-ofpocket cost estimates to patients and counsels patients about unpaid bills.

• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

ARRIVAL:

• Arrives patientsandpreparespaperwork/chart for visit.

• Appropriately receipts all monies collected, tokens distributed, and deferments authorized.

REGISTRATION:

• Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics andthird partycoverage(s) at every encounter.

• Obtains and documents informationrequiredfor third party reimbursement.

• Ensures compliance with Medicare andthird partycoverage.

• Communicates with patient, referral source, UTMB physician and clinical staffregardingany obstacle to access or authorization.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation