Operational Support Services Rep

Date: Oct 8, 2024

Location:

Webster, MA, US

Company: MAPFRE

We are hiring!

MAPFRE is committed to recognizing our employees as our most valuable resource. We know our employees are the foundation for our accomplishments. That’s why we offer so many opportunities to share in the success they help us achieve.

We are looking for full time candidates interested in starting a new career or looking to return to the workforce. This position has a 90 day, on-site training period along with advancement opportunities after your first year.

In addition, full benefits as of date of hire, a lucrative annual PTO allotment, annual performance reviews and merit increases. Individual Development Plans to support your desire to advance your career within the insurance industry. Tuition reimbursement and access to insurance education to support your long term advancement goals.

Schedule

Monday through Friday, 8:00 a.m. to 4:30 p.m. ET.

Job Summary

Responsible to follow established procedures to review, verify and process incoming insurance related documentation. Job tasks provide support to technical teams. This position will include responsibilities of the following functional area: Mail, Administrative Support, Process Services, Electronic Imaging, Financial Support, First Notice of Loss and General Clerical Support.

Essential Skills

• Good attendance

• Attention to detail

• Strong organization and prioritization skills.

• Effective verbal and written communication skills.

• Ability to work in a fast-paced environment with minimal supervision.

• Ability to interact well with others in a team environment.

• Working knowledge of various types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools.

• Aptitude for numerical order keeping.

• Willingness to learn and cross train within the department to support all team responsibilities.

Knowledge, Skills and Abilities :

Communication / Phone Skills: Effective verbal and written communications skills. Certain aspects of this position may require speaking with our Claimants, Insured’s, Agents and vendors as well as internal customers to obtain additional Claim related information or verify details of documents received.

Computer Skills: Must have strong PC skills for recordkeeping and research and strong working knowledge of Outlook 365 and Microsoft Office. Comfortable navigating between computer screens and different systems.

Data Entry Skills: Some aspects of this position may require entry of data into Claimant or Insured’s file. Prior experience transcribing meeting or interview notes helpful, but not required.

Strong decision making skills :The ability to retain information and make good decisions.

Vendor Management: Some aspects of this position may require managing our Claims Vendors database, including medical providers, body shops and inspection services.

Mailroom Skills: Some aspects of this position may require sorting, opening and delivery of inbound to other departments. Processing outbound mail, including Certified Mail, as well as Fedex and UPS packages. Research returned mail and process for resending.

Education: High school diploma or equivalent. Previous experience in a customer service position helpful.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com .

We are proud to be an equal opportunity employer.

Nearest Major Market: Worcester

Job Segment: Call Center Representative, Customer Service Representative, Data Entry, Recruiting, Administrative Assistant, Customer Service, Administrative, Human Resources

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