JOB REQUIREMENTS: Are you ready for a challenge? Come join our team of professionals in these challenging and rewarding positions. The Department of Revenue (DOR) is filling multiple Bilingual Revenue Agent positions in our Customer Service and Compliance Bureaus. Candidates must be fluent in English and Spanish. **To see the complete job posting and apply for this job, go to https://wisc.jobs/Pages/Welcome.aspx and search for the job posting named \" Customer Service/Compliance Agent (Bilingual Revenue Agent Bilingual - Spanish)\".** This recruitment will remain open until the needs of the Department are met. There will be 2 initial applicant reviews (see below) after which applications will continue to be reviewed on a regular basis until positions are filled. 1st pull, all materials must be submitted before 11:59 p.m. on Wednesday, May 15, 2024. 2nd pull, all materials must be submitted before 11:59 p.m. on Wednesday, May 29, 2024. Discover what makes DOR such a great place to work. Join a team that promotes strong collaboration and provides opportunities for growth and professional challenge. Revenue Agents enjoy a robust training culture with dedicated training time for professional development and career advancement. You will receive automatic pay progressions as you learn and grow in your position. Work independently with opportunities for team projects We support a healthy balance between your personal and professional life, including a flexible work schedule. SEE THE COMPLETE JOB POSTING AND APPLY AT https://wisc.jobs/Pages/Agency/DOR.aspx?unit=56600. Then, search for the job posting named \" Customer Service/Compliance Agent (Bilingual Revenue Agent Bilingual - Spanish)\". -POSITION SUMMARY- ALL: Provide quality customer assistance and acquire additional information to help customers with tax questions. Positions require a high degree of independence, initiative, technical knowledge and ability to communicate across the organization. COLLECTIONS: These positions are responsible for collecting overdue taxes and other government debts by responding to customers and promoting tax compliance, negotiating payment arrangements, initiating involuntary collection actions, and using problem solving skills to identify collection sources and move accounts to resolution. These positions also review financial forms and a debtor\'s resources to determine ability to pay. Work is done from the office in a call center environment. Positions are in Madison, Milwaukee, Appleton, Green Bay, Eau Claire, and Wausau. NOTE FOR COLLECTIONS POSITIONS: the first several weeks of employment may include some mandatory classroom training in Madison. -JOB DETAILS- The department will conduct a criminal background check, fingerprint check and tax compliance check on all finalists. Interview results may be reused in accordance with the State of WI interview reuse policy. Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S. ***** OTHER EXPERIENCE AND QUALIFICATIONS: **Ability to speak fluent English and Spanish and to write fluent English is required; fluent writing in Spanish is preferred. Both will be evaluated at later stages of the selection process.** Qualified candidates will have experience with all of the following: Experience providing customer service by phone, in writing and/or in person Experience explaining complex information (e.g., laws, regulations, and/or statutes) Experience reviewing documents for completeness and/or to taking action on information submitted Well-qualified candidates will also have: Experience working with tax laws (e.g., income, sales, withholding, excise) Experience dete mining ability to pay, (e.g., for setting up installment agreements or for determining loan qualifications) Call center experience ***** APPLICATION INSTRUCTIONS: Apply Online: wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 Other: To see the complete job posting, and to apply for this job, go to https://wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 and search for the job posting named \" Customer Service/Compliance Agent (Bilingual Revenue Agent Bilingual - Spanish)\" Visit wisc.jobs/Pages/Welcome.aspx to view each job opening and apply for each State of Wisconsin job. The link wisc.jobs/Pages/Agency/DOR.aspx?unit=56600 will take you to only the Wisconsin Department of Revenue job openings. If you are a current State of Wisconsin employee, log on to your existing Employee Self Service (ESS) portal to view and apply for State of Wisconsin jobs.