Description We are offering a short term contract employment opportunity in the healthcare industry, specifically in Waukesha, Wisconsin. The position is for a Patient Services Representative who will be the first line of contact for patients and will be based in an office environment.

Responsibilities:

• Being the primary point of contact for patients, handling inbound calls, and responding to emails.

• Registering patients by collecting and updating demographic and insurance information.

• Coordinating with a team to ensure efficient patient flow and high-quality service.

• Scheduling, rescheduling, or cancelling appointments as needed.

• Utilizing CRM and EHR systems to maintain accurate patient records.

• Handling payments and updating account information.

• Assisting patients with referrals, directions, and other inquiries.

• Communicating with various stakeholders including providers, insurance companies, and pharmacies.

• Ensuring visit closure by checking out patients and scheduling follow-up appointments.

• Managing patient information, completing required forms and documentation.

• Utilizing Microsoft Office Suite and other medical software for various tasks. Requirements • Proficiency in answering inbound calls, demonstrating excellent phone etiquette and patience in addressing customer inquiries.

• Strong customer service skills, with a focus on delivering high-quality service and ensuring patient satisfaction.

• Familiarity with Customer Relationship Management (CRM) systems, with the ability to manage and update customer data effectively.

• Experience in scheduling appointments, coordinating with medical staff, and ensuring seamless patient experience.

• Knowledge of patient services and an understanding of medical terminology to facilitate effective communication with patients.

• Proficiency in Office Suites, specifically Word, Excel, and Outlook, to manage patient records and correspondence.

• Experience in handling both inbound and outbound calls, demonstrating excellent communication and multitasking skills.

• Familiarity with EHR (Electronic Health Records) system, with the ability to update and maintain patient health records accurately.

• Experience with medical software to manage patient records, schedule appointments, and process medical billing.

• Exceptional communication skills, both verbal and written, to interact effectively with patients, medical staff, and other stakeholders. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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