JOB REQUIREMENTS: Dover Precision Components is hiring an Inside Sales Manager for our Waukesha Bearings brand. Waukesha Bearings is a leading designer and manufacturer of hydrodynamic fluid film bearings, active magnetic bearing systems and seals for high-performing turbomachinery and rotating equipment in oil & gas, power generation, marine and industrial markets. Our forward-thinking team is committed to leading the markets we serve through superior technology and operational excellence. WHAT YOU\'LL DO This position leads delivery of world-class customer service for a segment-leading manufacturer of high-performance bearing systems. The candidate will drive for efficiency, productivity, and efficient internal collaboration across functional departments, developing service enhancements that customers will value. The team reporting to this position manages a group of global customers, handling order flow into engineering and manufacturing operations. This leader will mentor and guide the team in service delivery, aiming for strong scores in customer satisfaction. Responsibilities: Manage a team of Inside Sales Representatives servicing regional and global customers, driving performance to produce a world-class customer experience. Coach and mentor the team to achieve professional growth and increased accountability for the complete customer experience, enabling external sales teams to focus on business development. Provide direct transactional and day-to-day support for a select group of key high-priority accounts. Establish a leadership position as sales team \"Champion\" for the customer experience and the acceleration of \"Customer Intimacy\" with the company\'s most important accounts. Using a collaborative style, leading by example with positive approaches to challenging situations where support from teams in operations and/or engineering is required. Model customer advocacy with a balance between assertiveness and empathy to help drive organizational performance towards improved customer satisfaction. Provide global leadership in continuous improvement (CI) to achieve world-class customer satisfaction, leading activities that address problem solving and waste reduction. Develop strategies for increased efficiencies in key work streams, using CI tools to examine, model, and improve processes including extensions into supporting departments. Address key processes including efforts to accelerate quotation issuance and improve ownership of follow-up activities, win rate, and business growth. Through close collaboration with UK team, drive global deployment of improved processes supporting business growth, leading alignment... For full info follow application link. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3925AB5F9AAD461E