We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

*The formal title for this position is Global Business Process Owner

This role is the primary global owner of the end-to-end business processes related to Service Lifecycle Management. This position is responsible for blueprinting, business impact analysis (BIA), incident ticket management, system enhancement planning, implementation, testing and user training. The primary objective of this position is to enable business growth and productivity through deployment, optimization and application of SAP or other key systems.

Essential Duties and Responsibilities:

• Act as the Subject Matter Expert and provide blueprinting handbook for their workstream as new sites/subsidiaries come onto platform;

• Coordination of business and system processes with rest of world team as global implementations occur;

• Oversee integration Project Team Lead in activities including Blueprinting, Business Impact Analysis, Role Mapping and

• Build and ensure knowledge transfer to SU resources and maintain appropriate resources to cover needs of business (# of SU, shifts, skill base, training);

• Review, monitor and manage tickets for incidents and enhancements for assigned systems; resolve by collaborating with business partners, Super Users and COE’s;

• Lead the roll out of system enhancements, including hypercare and training of Super Users and outside user groups (customers);

• Collaborate with functional business leaders in establishing the enhancement execution priorities and regularly communicate across the associated teams e.g. weekly;

• Ensure knowledge transfer to SU resources and maintain appropriate resources to cover needs of business (# of SU, shifts, skill base, training);

• Oversee all security and role mapping system changes; review and approve individual requests, lead regular review board of security requests including SUB level;

• Work with the IT PMO to facilitate their understanding of the business requirements and interface with the Business to clarify deliverables as needed;

• Support the implementation of process and data standards in all systems, per IT guidelines;

• Prepare for and attend steering committee and other project status meetings, including input to the PMO

• Lead regular (weekly/monthly/quarterly) work stream meetings with support resources (SU, Training and business leads, COE) to improve training and improve system effectivity;

• Develop and maintain a fundamental understanding of Generac business goals and strategic objectives, apply creative problem solving approaches and conceptualize into productivity enhancing Global Services.

• Develop business cases, ROI calculations and functional specifications of system enhancements or new modules, working with key stakeholders in Global Services.

• Collaborate with IT in selection of suitable software solutions/packages in conjunction with the business.

• Act as business liaison within work stream (work with COE to confirm approach, design, timeline, etc.); ongoing dialog with business to scope system enhancements and functionality needs by collecting business requirements and defining business process

• Manage the lifecycle for the portfolio of assigned portal and app systems, including legacy applications, providing direction and coordination for enhancements, upgrades, and new system implementation, user acceptance testing and deployment.

• Align the portal and app system development and phasing strategies across the business functions, regions and businesses (consumer/residential, industrial/commercial, mobile and international) to minimize redundancies and reduce costs.

Basic Qualifications:

• Bachelor’s degree OR in lieu of degree, equivalent work experience in a professional setting;

• Minimum 5 years of SAP system experience working within a manufacturing environment.

Additional Qualifications:

• 5 years of medium to large-scale project and program management;

• Demonstrated drive and determination to achieve success;

• Good organization skills and time management necessary to lead large scale projects/programs;

• Solid quantitative skill set and the ability to analyze, think and communicate with well-supported data;

• Good problem solving skills; the ability to ask the right questions, help frame logical conclusions and arrive at effective solutions;

• Ability to manage multiple projects and/or assignments concurrently;

• Strong verbal and written communication skills;

• Ability to work collaboratively across global geographies, business units’ hierarchy and multiple functional areas;

• Cross/multi-functional understanding of industry, company and products to enable identification of assumptions and events, and qualification of related risks and opportunities;

• Proficient in MS Office (Outlook, Excel, Word);

• Ability to work independently with limited direction and with a team in a fast paced, high work volume environment with emphasis on maintaining quality and timeliness;

• Self-motivated;

• Strong knowledge of one SAP end-to-end processes and related data (OTC, CRM, PTP, PTM, RTR, SLM, Master data).

Great Reasons to work for Generac:

• Competitive Benefits: Health, Dental, Vision, 401k and many more

• State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities

• Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers

• Eligible for summer hours! (Memorial Day – Labor Day)

• Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits many employees volunteer their time with the customer support team or on the production line while others go right into storm-affected areas to repair generators

• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

• Every day is Jeans Day! Dress for your day.

• Product loan and discount programs

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.