We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Controls Engineer is responsible for providing end to end customer support and solutions to our customers for new solutions as well as any hardware/ software failures. The controls engineer would provide consulting solutions and support over phone calls or Teams meeting calls or emails or tickets regarding field protocol connectivity or cloud connectivity. The controls engineers should be able to create Modbus device profiles for new equipment controllers and maintain a library of such profiles

MINIMUM QUALIFICATIONS:

• Bachelor’s of Science in engineering (Controls and Automation or Mechatronics);

• Minimum 5 years experience within the industrial controls or electric power grid or utility industries in technical role(s) responsible for defining and/or implementing connectivity, controls, monitoring, or analytics related services and solutions

• At least 1 year providing direct customer support over phone or email

PREFERRED QUALIFICATIONS:

• Bachelor’s degree;

• Thorough knowledge of industrial networking such as Modbus, BACnet, IEC104, DNP3, TCP IP, OpenADR etc

• Should have worked hands on with IOT gateways

• Should be familiar with cellular connectivity implementation and testing

• Proven experience with installation, configuration of various distributed energy resources such as residential/ industrial generators, photovoltaic, battery and EV chargers

• Extensive knowledge and experience working with various operating systems

• Must be capable of handling customer calls or emails

• Must be proficient with JIRA or Zoho tracking tools

• Must be fluent in English (read, listen and write)

• Background in Windows administration and DBA is preferred

• Should be willing to travel to customer locations and be ready to take after hour support calls

• Must be a great team worker and adept to frequent changes in work priorities

ESSENTIAL DUTIES:

• Work with Generac’s contractor technicians to provide solutions to connect and test industrial generation equipment or transfer switches or BESS to Generac’s Miralink platform or on-prem Aurora platform for factory attached connections as well as after-market connections

• Troubleshoot connectivity issues and design solutions to resolve them

• Provide direct customer support over phone or email with defined SLAs (minimum 2 hours)

• Participate in daily sync meetings

• Participate on bi-weekly sprint planning meetings

• Create electrical drawings in AutoCAD or Lucid, prepare scope of work, work closely with electrical contractors prior, during and after installation

• Create standard operating procedures

• Participate in lessons learned and process improvement meetings

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.